14-6 OnStar
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with
a wireless service provider for
service in that area, and the
wireless service provider has
coverage, network capacity,
reception, and technology
compatible with OnStar’s
service. Service involving location
information about the vehicle
cannot work unless GPS signals
are available, unobstructed,
and compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment
or software is added, connected,
or modified, OnStar service may
not work. Other problems beyond
OnStar ’s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See Radio Frequency
Statement on page 13‑23 for
information regarding Part 15
of the Federal Communications
Commission (FCC) rules and
Industry Canada Standards
RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Q for help with:
.
Locating a gas station with an
attendant to pump gas.
.
Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.
Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard‐of‐hearing, or speech‐impaired
customers while in the vehicle.
The available dealer‐installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn‐by‐Turn Navigation.
Onstar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing
and sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.
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