If your devices are not recharging from your Goal Zero Yeti, follow these steps:
1. Ensure the Output Port has been turned on. The LED light on the power button should be lit up.
a. If any of the lights have turned red, this indicates a trip. Push the button again to reset it.The light
will turn white when it is successfully reset.
2. Check the Battery Display. If it is at 20% or below, charge your Goal Zero Yeti.
3. Check the LED Display for warning icons:
OVERLOAD: Powerdraw exceeds port’s maximum allowance. Indicated by red light in the
port’s button.
4. Verify your device is suitable for use with the Goal Zero Yeti:
a. All of the Goal Zero Yeti output ports have their own max power capacity. Check the Goal Zero
Yeti’sTechSpecs to ensure yourdevice is compatible.
5. If you are still experiencing trouble with your Goal Zero Yeti, please call our Customer Solutions
Center at 1-888-794-6250 or by email at support@goalzero.com
Troubleshooting
Temperature warning.
Allow unit to cool.
Battery requires attention.
Contact customer support. 1-
888-794-6250
LIMITED WARRANTY
GOAL ZERO LLC warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in
workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2,
below, subject to the exclusions set forth in Paragraph 5, below. This warranty statement sets forth GOAL ZERO’s total
and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in
connection with the sales of our products.
WARRANTY PERIOD
The warranty periodfor GOALZERO battery cells (whether purchased on a stand-alone basis or as part of another
product) is 180 days. The warranty period for all other GOAL ZERO products and components is one (1) year. In each
case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales
receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the
start date of the warranty period. If you completed the online GOAL ZERO Product Registration Form within 30 days
after purchasing your product, that registration can also establish the start date of the warranty period (but warranty
coverage is not conditioned upon such registration).
REMEDY
GOAL ZERO will repair or replace (at GOAL ZERO’s option and expense) any GOAL ZERO product that fails to operate
during the applicable warranty period due to a defect in workmanship or material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on GOAL ZERO’s products is limited to the original consumer purchaser and is not transferable
to any subsequent owner.
EXCLUSIONS
GOAL ZERO’s warranty does not applyto (i) any product that is misused, abused, modified,damaged by accident, or
used for anything other than normal consumer use as authorized in GOAL ZERO’s then- current product literature, or
(ii) any product purchased through an online auction house. GOAL ZERO’s warranty does not applyto any battery cell
or product containing a battery cell unless the battery cell is fully charged by you within seven (7) days after you
purchase the product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888)794- 6250, or via email at
support@goalzero.com. If our customer service team determines that further assistance is required, they will give you a
Return Material Authorization (“RMA”) number and will provide you with prepaid return shipping label that you can use
to mail back your non-functioning item(s). Youmust properly package the product, clearly marking the RMA number on
the package and including proof of your purchase date with the product. We will process your return and send your
repaired or replacement product to you at our expense for product being shippedto locations in NorthAmerica. For
product purchased or being shipped outside of NorthAmerica, please contact the local distributor from whom you
purchased the product or email support@goalzero.com to obtain further distributor information.
Warranty & Contact
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