Troubleshooting
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Frequently asked questions
Why do I get square blocks in the picture on the TV screen when I am watching •
Freeview channels?
The Freeview signal may be poor. You can check that you live in an area where
you can receive Freeview channels by entering your postcode on the website
www.freeview.co.uk or by sending your postcode in a text message to 83331.
(This service is available on all major UK mobile phone networks. Standard
network charges apply.)
Can I watch the Freeview channels with only the RF cable connected between •
the TV and the set-top box?
No. To watch Freeview channels you must use the TV Scart connection. The RF
cable connection lets you watch your existing (non-digital) TV channels when
the set-top box is turned off for example.
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