Please contact our customer service team if you are experiencing problems or need
more detailed information.
US team after-sales email: support@gotrax.com
CA team after-sales email: canada@gotrax.com
1. Users should operate in accordance with the product manual. In case of any performance
fault caused by production quality, the company shall perform the obligations of the three
guarantees in accordance with the provisions of relevant laws and regulations of the
state.
2. The company is still responsible for the after-sales service of the faults beyond three
guarantees and the major components in the three guarantees, but there will be a cost
for repair.
3. If the battery replacement is over the warranty time, our company will supply the battery
at factory price. To ensure safety, and avoid pollution.
4. We do not cover physical damage due to negligent care and extreme riding.
Warranty
39
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