Please contact our customer service team if you are experiencing problems
or need more detailed information.
US team after-sales email: support@gotrax.com
CA team after-sales email: canada@gotrax.com
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Users should operate in accordance with the product manual. In case of
any performance fault caused by production quality, the company shall
perform the obligations of the three guarantees in accordance with the
provisions of relevant laws and regulations of the state.
If the battery replacement is over the warranty time, our company will
supply the battery at factory price. To ensure safety, and avoid pollution.
We do not cover physical damage due to negligent care and extreme
riding.
The company is still responsible for the after-sales service of the faults
beyond three guarantees and the major components in the three
guarantees, but there will be a cost for repair.
Warranty
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