Grandstream Networks UCM630 A Series - Click2 Call Overview; Figure 1: Click2 Call Diagram

P a g e | 4
UCM630x Click2Call Guide
Click2Call OVERVIEW
The following diagram illustrates the Click2Call process with the UCM630x:
Figure 1: Click2Call Diagram
Click2Call feature consists of:
- Callers: The web visitors using their web browser to place a call to the configured call queue.
- Agents: Members defined to answer the queue calls received from the web visitors.
UCM63xx
Web Visitor/Caller
Call Queue/Agents