What to do if my GreenWorks Chainsaw motor runs but the chain is not rotating?
- KKeith StokesAug 3, 2025
If your GreenWorks Chainsaw motor runs, but the chain doesn't rotate, the saw chain tension might be too tight. You can also remove the battery, take off the bar cover, and remove the bar and saw chain. Clean all debris from the chainsaw. After all debris is cleared, insert battery and run the chainsaw. If the sprocket is spinning your motor is okay. If the sprocket is not spinning, call customer service.