1. The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in
the course of carrying out their duties.
2. Optional extras, where available (i.e. extendable feet) are supplied on
a chargeable basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its
sole discretion, replace your product with a new product instead of carr-
ying out a repair. Where a replacement is offered, this would normally
be an identical model but when this is not possible, a model of similar
specification will be provided. The Manufacturer will cover the costs and
arrange for the delivery of the new product and for the return of the old
product. Any costs related to disconnecting the faulty product and ins-
talling the replacement product will not be borne by the Manufacturer
unless previously agreed to in writing. The original guarantee will conti-
nue to apply to the replacement product; the new product will not come
with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Engineers will ende-
avour to minimize inconvenience and to meet requests for specific timed
appointments, this cannot be guaranteed. We will not be liable for delays
or if it is unable to carry out a repair because a convenient appointment
cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your
product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
• You cannot provide evidence that your product is covered by this
guarantee.
• Where a service call has been made and the engineer finds that there
is no fault with your product.
• That your product has not been installed or operated in accordance
with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials,
defective components or manufacturing defects.
• For missed appointments.
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