Troubleshooting
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Mower fails to start
1. Battery at
2. Isolator key not tted
3. Displaced battery contacts
4. Protective cut-out operated
5. Faulty switch
1. Recharge battery
2. Check isolator key is correctly
tted and fully pushed down
3.
4. Press reset button down
5. Listen for ‘click’ when switch le-
ver is pulled ‘ON’ If no ‘click’ then
call customer service helpline
Does not cut grass
1. Poor blade adjustment
1. Tighten blade - see blade cut-
ting adjustment
Stalls frequently
1. Poor blade adjustment
2. Grass caught around blades
1. Tighten blade - see blade cut-
ting adjustment
2. Remove any grass or debris
that may be jamming the blade.
Cutting time low
1. Battery at
2. Blade too tight or dirty
3. Guard has build up of debris
4. Grass thick, long, or wet.
5. Cutting height too low.
1. Recharge battery for 16 hours
2a. Adjust blade
2b. Clean blade
2c. Oil blade and bearings
3. Clean guard
4. Adjust to higher cut height, wait
for dry conditions.
5. Set to higher cut height
Reset button operates
frequently
1. Motor overloaded
2. Blade jammed
1. Adjust cutting height to a higher
setting and take a lighter cut
2. Push the mower more slowly
3. Check blade is correctly ad-
justed so grass is cut cleanly
4. Remove any grass or debris
that may be jamming the blade.
Reset button does not
push back down
1. Faulty reset switch 1. Call customer service helpline
Battery at and will not
recharge
1. Faulty charger
2. Battery stored for long time with-
out being charged
1a. If the charger does not get
warm then charger has fault. Call
customer service helpline
1b. If charger gets warm then fault
with battery. Call customer service
helpline
2. Replacement battery
Excessive noise
1. Blade and bearing require lubrica-
tion
2. Gears require lubrication
1. Apply oil or lubricating spray to
blade and bearings
2. Call customer service helpline
Motor works but blades
do not turn
1. Broken drive belt 1. Call customer service helpline
For further help or assistance please contact the Gtech helpline.
Tel : 0870 7944001 email: support@greytechnology.co.uk
Gtech helpline : 0870 7944001 email: support@greytechnology.co.uk
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