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Restart Hafele Access app on your mobile device
Update your Hafele Access app to the latest version
PIN codes may have been Modied or expired
To open the battery compartment, slide the cover
upwards and replace all eight batteries
Make sure you have enabled Automatic locking
mode for the lock
Troubleshoot
Pairing is unsuccessful
username and password
• Update your phone’s Operating system to the
latest version
• Restart the Bluetooth and internet connection
your mobile device
•
• Switch to a new set of batteries
• Use a 9V battery to jumpstart and switch to a new
set of batteries
Keypad does not light up
• The mor
tise is low in battery
Switch to a new set
of batteries
• Make sure that the generated PIN codes are
activated within the given hours
• Do a Bluetooth Unlock to refresh the app
•
Generated PIN codes do not work
•
Changing Batteries
• Do a Bluetooth unlock to refresh the
battery level on the app
• Batter
y lev
el shown in the app may not be
accurate
• Use Alkaline batteries only
• Do not use: Heavy duty, Eveready, GP or
rechargeable batteries
Lock is not working when
battery level is not 100%
• Restart the Bluetooth and internet connection on
your mobile device
• Check on the timezone of the home listing against
your phone time
• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation
•
• Switch to a new set of batteries
Bluetooth Key is not working
• Check batter
y level of the lock
•
Re-lock is not working
• Check if the mortise is in keypad lockout mode or
security lockout mode
• Check that your lock is not muted
• Refer to Lock Tutorial - Step III.3.a
Keypad lights up on touch only
* Using high quality batteries will improve the
performance and lifespan of the lock
Keypad is ickering
• Try with a dierent mobile device, using the same
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