Document #101-0079 14 11/30/17
TROUBLESHOOTING
The following troubleshooting guide is for Tokenote® programming errors only.
TROUBLESHOOTING FOR TOKENOTE® PROGRAMMING ERRORS
ERROR PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
3.0
3.1
Tokenote® not found
• Tokenote® is not stored into
memory
• Program Tokenote® into
memory
3.2
No marker found on
Tokenote®
• Weak Tokenote®
• Weak mag head signal
• If error continues,
return for service with a
sampling of Tokenotes®
3.4
Primary < >
Secondary
• Primary and secondary
Tokenote® signals do not
match
• Clear Tokenote® from
memory and reprogram
• Return for service
3.5 Programming error
• Run Tokenote® or training
coupon again
3.6 12 coupon limit reached
• 12 training coupons have
already been stored into
memory
• Clear Tokenote® and
reprogram with a
maximum of 12 training
coupons
3.7
Unable to store Tokenote® -
‘Storage Full’
• Tokenote® storage memory
is full
• Clear out of memory at
least one Tokenote® and
then reprogram in new
Tokenote®
3.8 Serial RAM chip corrupted
• Tokenote® stored, memory
has been corrupted
• Defective PCB
• Clear all Tokenotes® from
memory and reprogram
• Return for service
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