Document #101-0079 15 11/30/17
TROUBLESHOOTING
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Always note the error code before attempting any service or before contacting the manufacturer
The following troubleshooting guide is based on standard bill operation. A separate guide for troubleshooting
Tokenote® errors is on the previous page.
TROUBLESHOOTING FOR STANDARD BILL OPERATION
ERROR PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
0.1 Bill allowed, black seal first only
• Switch 5 is in the ON
position
0.2 Bill type turned off
• A bill was inserted that is
turned off via switches 7, 8,
9 or 10
0.3 All bill types disabled
• Switches for all bill types are
set to the ON position
• Turn switches off for types of
bills to be accepted
0.4
All bill types and Tokenotes®
disabled
• Switches for all bill types are
set to the ON position
• Turn switches off for types of
bills to be accepted
0.5
Escrowed bill declined by
controller
• HTK controller may be
configured to reject this bill
type
• Verify HTK controller
configuration is set to accept
bill type
1/2 of 1 Unit inhibited • No ENABLE signal
• Check controller reset
• Check for open harness
• Return for service
1.2 Secondary head noise too high • Noisy frame, head, or PCB
• Clean heads and rollers
• Return for service
1.3 Secondary head • Open head circuit • Return for service
1.4 Primary head noise too high • Noisy frame, head, or PCB
• Clean heads and rollers
• Return for service
1.5 Primary head signal • Open head circuit • Return for service
1.6 Rear sensor blocked
• Obstruction blocking rear
sensor
• Remove obstruction, clean
1.7 Rear sensor blocked
• Obstruction blocking rear
sensor
• Remove obstruction, clean
1.8 Front sensor blocked
• Obstruction blocking front
sensor
• Remove obstruction, clean
sensor, cycle power, reset
controller
2.0 Stacker time-out
• Incorrect controller or
configuration switch setting
• Stacker jam
• Verify that the controller
is a v1.6 or greater, and
configuration switch #6 is
on, cycle power
• Clear jam
• Return for service
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