Document #101-0079 16 11/30/17
TROUBLESHOOTING FOR STANDARD BILL OPERATION (continued)
ERROR PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
2.1 Side sensors out of adjustment
• Possible component failure
• Possible misalignment of
sensors
• If this error continues to be
displayed, return for service
2.3 Side sensors out of adjustment
• Possible component failure
or vandalism
• If this error continues to be
displayed, return for service
2.4 Side sensors out of adjustment
• Possible component failure
or vandalism
• If this error continues to be
displayed, return for service
2.6 Escrow timeout
• Communications lost
between validator and HTK
controller
• Check that all harnesses
are securely plugged into
validator and stacker control
board
4.X Bill validator optic error
• Rejected bill
• Sensors dirty
• These errors can be
displayed intermittently on
bill rejects. This is a normal
condition.
• If you continuously get
these errors with total reject
condition, clean the sensors
with a little mild soapy water.
Do not let excess water get
into the validator and do not
use anything abrasive on the
front sensor.
• Check for clogged sensor
• Return for service
5.X Bill validator magnetics error
• Rejected bill
• Bill not touching head
• These errors can be
displayed intermittently on
bill rejects. This is a normal
condition.
• If you continuously get
these errors with total reject
condition, check rollers to
ensure a good flat contacting
point between head and
roller is established
• Return for service
6.X Cheating attempt
• A cheating attempt has been
detected
• Check inventory, cycle
power to remove error
• Ensure latch studs are
tightened completely
NOTE: Any of these errors ending with a “4” (i.e. 6.X4) may be caused by the sidescans being out of
adjustment.
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