HAMPTON BAY HB-10521-HS

Questions and Answers

J
Jonathan RussellAug 18, 2025
How to fix HAMPTON BAY Lighting Equipment when the entire string light will not turn ON?
- P
  pageyeseniaAug 18, 2025
  If your HAMPTON BAY Lighting Equipment string light isn't turning on, here are a few potential causes and solutions: * First, check that the power source is active and the AC plug is properly connected. * Also, make sure the string is properly connected to the controller. Ensure the connection is tight and secure by pressing the connections together and threading the connector cap of the string light clockwise onto the controller connection. * If there is damage to the controller or its electrical connection, stop using the string light and call the Customer Care Service Team at 1-877-592-5233.
J
jessica87Aug 25, 2025
Why does the circuit breaker trip when HAMPTON BAY HB-10521-HS Lighting Equipment is turned ON?
- K
  Kenneth HodgeAug 25, 2025
  If the circuit breaker trips when you turn on your HAMPTON BAY Lighting Equipment, it could be because the power wire is grounded out, or there's another electrical fault at the AC plug. Stop using the string light, check the wire connections, and contact a qualified electrician or call the Customer Care Service Team at 1-877-592-5233.
V
Valerie HansonAug 29, 2025
What to do if one or more LED ‘bulbs’ are not working on HAMPTON BAY Lighting Equipment?
- G
  genebondAug 29, 2025
  If one or more LED 'bulbs' are not working on your HAMPTON BAY Lighting Equipment, it might be due to the following reasons: * The LED 'bulb' might be loosely fitted in the socket. Ensure that the LED 'bulb' is properly installed in the socket. See Installation instructions. * The LED 'bulb' might be damaged. In this case, discontinue use of the string light and call the Customer Care Service Team at 1-877-592-5233.
M
Michael JohnsonNov 5, 2025
Why is my HAMPTON BAY HB-10521-HS having difficulties connecting to the Hubspace app?
- S
  Steven WatsonNov 5, 2025
  If you're having trouble connecting your HAMPTON BAY Lighting Equipment to the Hubspace app, here are a few things to check: * First, ensure your device is connected to a power source and that your internet connection and Wi-Fi network are working correctly. * If your device can't find any Wi-Fi networks, verify that you have a 2.4GHz Wi-Fi network within range. * If you are in a location without Wi-Fi, you can still use the Hubspace app with a phone that has an internet connection like LTE, as long as the phone is within Bluetooth range of your device and Bluetooth is enabled. * If you can't find the QR code, look on the underside of the controller, opposite the button and indicator light. * If the QR code is damaged, you can manually enter the numbers located underneath the co...
A
Amy FernandezNov 10, 2025
What to do if HAMPTON BAY HB-10521-HS Lighting Equipment is having difficulties connecting to the Hubspace app?
- T
  Thomas CarterNov 11, 2025
  If you're still facing issues connecting your HAMPTON BAY Lighting Equipment to the Hubspace app, consider these solutions: * If you lost your QR code, ensure the device is powered on. In the Hubspace app, tap the + icon, then Add Device. On the Scan Device screen, tap the Search button in the lower right corner and follow the on-screen instructions. * To transfer a device from another account, scan the QR code to transfer it to your account. * If your device frequently goes offline, ensure your Wi-Fi signal strength is adequate. You might need to relocate your router or use mesh Wi-Fi or Wi-Fi extenders. * If the app can't connect after scanning the QR code, try turning Bluetooth off and then on again on your phone, then rescan the QR code. If the problem persists, restart your p...

Summary

Safety Information

READ AND FOLLOW ALL SAFETY INSTRUCTIONS

Carefully read and understand manual instructions before assembly, install, or operation to prevent hazards.

IMPORTANT SAFETY INSTRUCTIONS

Follow basic precautions when using electrical products, including outdoor use with GFCI outlets.

DANGER: Before starting installation

Disconnect power at the source (breaker, fuse box) before installation or removal.

IMPORTANT: DO NOT exceed maximum number

Do not exceed maximum number for 5 light strings and total capacity of 20 watts.

CAUTION: CONSULT A QUALIFIED ELECTRICIAN

Consult a qualified electrician for any electrical questions or concerns.

Warranty Information

TWO (2) YEAR LIMITED WARRANTY

Fixture is free from defects for two years, bulbs for limited lifetime. Covers manufacturing defects, not misuse.

WHAT IS COVERED

Covers defects in materials and workmanship for the fixture and bulbs. Applies to original purchaser.

WHAT IS NOT COVERED

Excludes fitness for a particular purpose, consequential/incidental loss, labor costs, and normal wear.

Pre-Installation Guide

PLANNING INSTALLATION

Read all instructions before installation. Inspect wire for damage; do not install if defective.

PACKAGE CONTENTS

Lists included parts: Wire Socket, Controller, Use and Care Guide, Hubspace App Quick Start Guide.

Hubspace App Quick Start Guide

Keep the Hubspace App Quick Start Guide safe; it contains a unique QR code for account reconnection.

Installation Steps

Preparing for Installation

Disconnect power, use 120V AC, inspect bulbs/sockets, ensure secure bulb fit.

Attaching Controller to String Light

Connect controller to string light, secure connector, and plug into GFCI outlet.

Installation Details

Suspending the Light String

Secure string to support structure, maximum unsupported span 26.9 ft. Ensure sockets face down.

Avoid Damage During Installation

Do not pierce or use sharp materials on wire/socket. Secure using proper methods.

Interconnecting Multiple Light Strings

Prevent separation of connections. Use keyholes for mounting and support.

Operation Guide

USING THE CONTROLLER BUTTON

Turn lights on/off by pressing the button. Cycle through settings by pressing and releasing.

CONNECTING TO THE HUBSPACE APP

Download Hubspace app, create account, scan QR code, and follow in-app instructions for setup.

Unique QR Codes for Hubspace

QR codes are unique to the device and only add that specific product to your Hubspace account.

Care and Cleaning

Cleaning Instructions

Use dry, soft cloth for dusting. Disconnect power before cleaning. Inspect wires and bulbs periodically.

Troubleshooting

Entire String Light Will Not Turn ON

Check power source, connections, controller, or electrical faults. Contact customer service if needed.

Circuit Breaker Trips When Light Turns ON

Check for grounded wires or AC plug faults. Contact electrician or customer service.

Connecting to Hubspace App Issues

Check Wi-Fi, device location, app connection, QR code status. Refer to solutions provided.

Troubleshooting (Continued)

Lost or Damaged QR Code

Use the app's Search function or enter the Association ID if QR code is lost or damaged.

Transferring Device to Another Account

Scan the QR code to transfer the device to your account.

Device Offline for Extended Periods

Ensure sufficient Wi-Fi signal strength; consider moving router or using extenders.

LED Bulbs Not Working

Ensure bulbs are fitted properly in sockets. Contact customer service if bulbs are damaged.