DG3 Controller – Installation and Operation
Manual
540846-3 page 47 of 64 25/09/2015
On-screen response erratic when using keypad
If DG3 does not reliably respond to key press, the keypad may be faulty. Contact Hanover (please refer
to section 4.3 Hanover Technical Support) to arrange a return for repair.
Faults not listed here
The most commonly occurring faults have been described above. However, other fault conditions can
occur occasionally. These often arise during data loading or because of communication set-up problems.
Such faults can be identified by using the 'Show Status' function. Please refer to section 3.5.1 Status
options.
If troublehooting does not solve the problem
If the troubleshooting guide fails to solve the problem, Hanover should be contacted for advice. However,
please gather the following list of information before contacting Hanover Technical Support:
3.7.2 DG3’s firmware version
On the silver label on the
casing (if accessible)
Product codes of signs
connected to the DG3
On the rear panels of signs
Nature of problem, including
what is or is not being displayed
by the DG3 and the signs
connected to it
The eric.bin and corresponding
Helen data files
Hanover Technical Support
United Kingdom
Please do not hesitate to contact Hanover Technical Support located in Lewes, UK for any problem
encountered or for any advice needed for using the DG3 controller:
+44 (0)1273 477528 Ext.615 or Option 2
support@hanoverdisplays.com
United States of America
Please do not hesitate to contact Hanover Technical Support located in USA for any problem encountered
or for any advice needed for using the DG3 controller:
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