What to do if the Hasler IM5000 displays 'Weight too heavy for current rate'?
If the Hasler Digital Mailing system displays 'Weight too heavy for current rate', press [OK] to clear the error message. Alternatively, press the [Rate] key and select a rate class that can accommodate the weight of the package. You can also press lightly on the Weighing Platform to establish the weight and postage with the new rate.
What to do if envelopes are stopped in the Feeder of the Hasler IM5000?
If envelopes are stopped in the Feeder of the Hasler Digital Mailing system, clear the Feeder. This issue may occur if the mail piece is too thick or the mail size is incorrect, so correct the mail sizes. It can also happen if too many envelopes are on the feed deck, so ensure the envelope stack height is 7.75" max. Check that envelopes are properly stacked on the feed platform, and sealing is OFF when feeding sealed envelopes. Ensure sealing is OFF when feeding envelopes in the wrong position. Finally, check if the selection fingers are blocked or lifted by a thin envelope, and correct accordingly.
Why does the Hasler Digital Mailing system's Weighing Platform not weigh properly?
The Hasler Digital Mailing system's Weighing Platform or Dynamic Weighing Module may not weigh properly if the weighing device is not selected. There may also be vibrations or air drafts in the weighing area, so use a solid and steady table away from any door or fan. Another reason could be something touching or lying on the Weighing Platform, so clear the weighing area and re-zero the Weighing Platform. Finally, the Weighing Platform zero may not be correct, so follow the zeroing procedures.
What to do if the Hasler Digital Mailing system indicates that the weight on the platform exceeds capacity?
If the Hasler Digital Mailing system indicates that the weight on the platform exceeds the capacity defined in the Weighing Platform, remove the package and, if possible, weigh it on another scale. Alternatively, use Manual Weight Entry mode to enter the weight and determine the postage.
What to do if envelopes are stopped in the transport mechanism of the Hasler Digital Mailing system Base?
If envelopes are stopped in the transport mechanism of the Hasler Digital Mailing system Base, clear the Base. This issue may occur if the mail piece is too thick or the mail size is incorrect, so correct the mail sizes. It can also happen if envelopes are not properly stacked on the feed platform, so correct the envelope stacking.
What to do if envelopes are stalled on the Dynamic Weighing Module deck of the Hasler IM5000 Digital Mailing system?
If envelopes are stalled on the Dynamic Weighing Module deck of the Hasler Digital Mailing system, clear the Dynamic Weighing Platform. This can happen if the mail size is incorrect, so correct the mail sizes. It may also occur if envelopes are not properly stacked on the feed platform.
Describes the contents and structure of the user guide.
Details essential safety precautions for operating the equipment.
Provides an overview of the mailing system's physical parts and their functions.
Explains the function of the machine's control panel, keys, and display elements.
Details how to turn the system on/off and manage its power states.
Procedures for processing mail and system setup.
Recommends steps for mail preparation and system setup.
Describes running mail based on different weighing modes.
Procedures for mail with specific requirements like re-dating.
Step-by-step instructions for various mail processing tasks.
Introduces operations for managing and monitoring postal funds.
Details loading postage funds and checking meter balances.
Explains connecting to postal service to unlock meter periodically.
Explains four account modes and their impact on security and management.
Guides on selecting and configuring account modes.
Covers creating, editing, and managing accounts and structures.
Details creating and managing operator PIN codes for access control.
Describes advanced reporting for budgeting and surcharges.
Explains viewing, printing, and storing system usage and expenditure information.
Outlines generating reports with parameter selection and output options.
Details generating batch data reports for mail processing.
Covers generating reports on daily, daily usage, and monthly postage consumption.
Covers reports on machine configuration, events, and network settings.
Explains advanced reporting for budget consumption and limit tracking.
Introduces online services for system use, updating, and remote support.
Describes connecting the system to online services via automatic and manual calls.
Explains how to manually or automatically upload report data to the online services server.
Covers system services like Ink Management, Rate Protection, and account upgrades.
Details processing USPS eDelivery, eSignature, and eCertified Mail tracking.
Describes user and supervisor settings for system configuration.
Guides on supervisor login/logout for system configuration access.
Covers changing default rates, permits, weighing modes, and postage settings.
Sets default values for stamp elements like text, ad slogan, and print offset.
Explains creating, editing, and managing stamp configuration presets.
Details how to configure high-value and low-funds warnings for postage amounts.
Allows setting default modes for the sealer, including sealing state and moistening level.
Covers settings for weighing devices, including zeroing and accuracy.
Guides on changing display language, brightness, and system beep settings.
Covers system time-outs and machine time/date management.
Introduces RLD, its status, configuration, and maintenance.
Details setting up postal/online service connections and LAN parameters.
Explains how to control the mailing system remotely from a PC and recover control.
Covers connecting an inserter and activating the inserter mode for system operation.
Provides instructions for installing the motorized conveyor stacker in different positions.
Introduces system updates, optional functions, and text/ad slogan management.
Guides on displaying available options and loading/activating new ones.
Details adding, modifying, or deleting custom text messages for stamps.
Explains managing ad slogans for stamps, including downloading.
Covers displaying and downloading new postal rate tables.
Describes how to display, add, delete, and set default permits.
Guides on checking for and performing system software updates.
Covers checking ink levels, changing the ink tank, and print head information.
Details replacing feeder fingers rubber pads for proper mail feeding.
Explains filling the sealer bottle and cleaning the water filter.
Covers cleaning the moistening ramp, belts, rollers, and mail path sensors.
Provides instructions for calibrating the touchscreen for precision.
Outlines service processes like withdrawing/installing PSD and update registration.
Helps resolve envelope blockages and jams in the print base and feeder.
Provides steps to clear label blockages and jams in the print base.
Addresses issues with the weighing platform or module not weighing properly.
Explains accessing diagnostics and viewing system data like software and hardware info.
Lists general specifications for base, feeder, and weighing module.
Illustrates connection diagrams for base, feeder, and weighing module.
Details connectors on the base, feeder, and other modules.
Provides envelope and label dimensions, weights, and stack characteristics.
Lists operating ranges for the dynamic weighing module and account limits.
Specifies optimal environmental conditions for weighing accuracy and module placement.
Provides a reference table of user and supervisor menu options.
General| Connectivity | Ethernet |
|---|---|
| Media Types | Envelopes |
| Operating Temperature | 50°F to 95°F (10°C to 35°C) |
| Humidity | 20% to 80% non-condensing |
| Sealing System | Automatic moistening and sealing |
| Printing Technology | Thermal inkjet |
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