What to do if the Hasler IM5000 displays 'Weight too heavy for current rate'?
If the Hasler Digital Mailing system displays 'Weight too heavy for current rate', press [OK] to clear the error message. Alternatively, press the [Rate] key and select a rate class that can accommodate the weight of the package. You can also press lightly on the Weighing Platform to establish the weight and postage with the new rate.
What to do if envelopes are stopped in the Feeder of the Hasler IM5000?
If envelopes are stopped in the Feeder of the Hasler Digital Mailing system, clear the Feeder. This issue may occur if the mail piece is too thick or the mail size is incorrect, so correct the mail sizes. It can also happen if too many envelopes are on the feed deck, so ensure the envelope stack height is 7.75" max. Check that envelopes are properly stacked on the feed platform, and sealing is OFF when feeding sealed envelopes. Ensure sealing is OFF when feeding envelopes in the wrong position. Finally, check if the selection fingers are blocked or lifted by a thin envelope, and correct accordingly.
Why does the Hasler Digital Mailing system's Weighing Platform not weigh properly?
The Hasler Digital Mailing system's Weighing Platform or Dynamic Weighing Module may not weigh properly if the weighing device is not selected. There may also be vibrations or air drafts in the weighing area, so use a solid and steady table away from any door or fan. Another reason could be something touching or lying on the Weighing Platform, so clear the weighing area and re-zero the Weighing Platform. Finally, the Weighing Platform zero may not be correct, so follow the zeroing procedures.
What to do if the Hasler Digital Mailing system indicates that the weight on the platform exceeds capacity?
If the Hasler Digital Mailing system indicates that the weight on the platform exceeds the capacity defined in the Weighing Platform, remove the package and, if possible, weigh it on another scale. Alternatively, use Manual Weight Entry mode to enter the weight and determine the postage.
General| Connectivity | Ethernet |
|---|---|
| Media Types | Envelopes |
| Operating Temperature | 50°F to 95°F (10°C to 35°C) |
| Humidity | 20% to 80% non-condensing |
| Sealing System | Automatic moistening and sealing |
| Printing Technology | Thermal inkjet |
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