Diagnostics and System Data11.4
The Diagnostics feature allows you to find the root cause of an issue or a machine
breakdown.
The machine performs a self diagnosis, then generates data on the status and the events
or errors that have occurred.
This type of call should only be performed by Customer Service upon request.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
CommentsDiagnosticNo.
Sends a message to a server (if connected) to check
the line.
Ping Server1
Reports the status ([0] or [1]) of the sensors below:
• Base Sensors
• Dynamic Weighing Module Sensors
• Feeder Sensors
System status2
• Moistening pumps
• Moistening flap position
• Paper fan
Feeder tests3
The screen displays, successively and without Text,
a red page, a green page, and a blue page.
Display4
Displays “Key ok” if the test is correctControl Panel Keys5
Checks the COM ports.Base Serial Ports6
Ping tool7
Checks Lan connection.IP configuration checker8
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11
Troubleshooting
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