16
Form No. TQ2M-1219
English
Symptom Probable Cause Corrective Action
Toast too light. Color Control knob set on a light setting. Turn Color Control knob to a darker setting.
Supply voltage to unit is low. Verify the supply voltage to the toaster matches the unit
specifications.
Toast too dark. Color Control knob set on a dark setting. Turn Color Control knob to a lighter setting.
Supply voltage to unit is high. Verify the supply voltage to the toaster matches the unit
specifications.
Unit takes too long to toast. The first few batches can take longer because
the toaster needs time to heat up when initially
turned on.
Allow toaster to heat up to full operating temperature before
inserting bread product (approximately 15–20 minutes).
Supply voltage to unit is low. Verify the supply voltage to the toaster matches the unit
specifications.
Unit toasts on one side only. Toaster is a “buns” only model. (Model contains
BA in model name.)
Unit is designed to perform in this way.
Bottom Heat or Top Heat Control set too low. Turn the Bottom Heat or Top Heat control to a higher setting.
Heating element defective. Visually check the heating element inside the toaster during
operation. The heating element should glow red. If the
element does not glow, Contact Authorized Service Agent
or Hatco for assistance.
Toaster trips the circuit
breaker or GFCI.
Circuit breaker is not sized properly for the
toaster.
Check circuit breaker for proper sizing.
Wiring fault inside toaster. Contact Authorized Service Agent or Hatco for assistance.
Toaster conveyor doesn’t
move.
Bread slices or buns jammed in conveyor
track.
Turn off unit, wait for unit to cool, and remove bread product
jamming the conveyor.
TROUBLESHOOTING GUIDE
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, setup, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
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