Havells DIGIPLUS - Faqs

FAQs
1. What is TDS?
TDS stands for Total Dissolved Solids in water. Beyond a level, this affects
taste of water and beverages prepared with such water.
2. Is the purification process completely automated or a manual intervention is
required?
The purification process is completely automatic. Purifcation starts when water level
in purified water tank goes down and stops once water tank is full.
3. How much time does it take to purify water in Havells Water purifier?
Havells Water Purifier (DIGIPLUS) can purify upto 25 litre of water per hour
However, time taken for purification depends on the feed water quality,
input pressure and life of the cartridges.
4. How will I get service or spare parts for my water purifier?
During the first year of usage, your product is fully covered under the warranty
and service will be on demand. Please contact Havells Customer Care for service
visit to your place.
Post warranty period, you can opt for either of the following two service contracts
available:
1. ACMC (Annual Comprehensive maintenance contract):
Under this contract electrical parts & service visit charges will be covered and the filters
will be covered as mentioned below.
What covered: Two times Preventive Maintenance Visit ,One time replacement of All the
filters, Electrical parts like Internal pump, PCB, UV lamp, Wiring harness, & Solenoid
Valve
What not covered: Plastic parts
2. SCMC (Semi Comprehensive maintenance contract):
Under this contract the consumables like filters will be covered except RO membrane as
mentioned below.
What Covered: Two times Preventive Maintenance Visit ,One time replacement of All the
filters Except RO
Membrane, Electrical parts like Internal pump, PCB, UV lamp, Wiring harness, &
Solenoid Valve.
What not covered: RO membrane & plastic parts.
5. Is the water from first purification cycle fit to drink?
No, it is not recommended to either store or drink the first fill water in the storage
tank. Always discard the water from the first purification cycle that gets collected in
the storage tank.
TROUBLESHOOTING
Before calling Havells
Customer Care or
service engineer,
check the following
points:
1. Power supply
should be ON
2. Inlet water
supply should
have sufficient
pressure/
Waterflow
PROBLEMS CHECKS
SOLUTIONS
Purified Water taste
is bad or unusual
1. Is the tank clean?
2. Is purified water being
stored in the tank for a
long time?
3. Is the Cartridge
replacement due as per
the service requirement?
1. Clean the storage tank.
2. Discard the water stored
in tank and clean the tank
before starting the
purification process again.
3. Contact Havells
Customer Care to request
for the cartridge
replacement.
1. Open the water inlet valve
completely.
2. Contact Havells Customer
Care to get the pressure
checked and get it
resolved.
3. Contact Havells Customer
Care to get the cartridges
replaced.
1. Remove the bend in the
flush water pipe if found.
2. Switch off the purifier and
contact Havells Customer
Care for proper checking
the product.
Close the water inlet
valve, unplug the power
cord and then contact
Havells Customer Care
for a check-up of the
product and get it rectified.
1. Is the diverter valve open
properly?
2. Is water pressure below
recommended value?
3. One or more Cartridges
may have been clogged or
damaged.
1. Check if the flushed water
pipe (Blue pipe) is bent
anywhere.
2. Check if the flushed water
pipe is blocked in any
place.
Check if water is dripping
from purifier or connecting
pipe.
Purification time is
very long/short or
filtration has stopped.
Very less or no water
is being flushed out.
Water leakage in any
part.
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