6. What should I do if there is no water in the storage tank?
In case there is no water in the storage tank, plesae check if inlet water supply is on and
power is switched on. If none of this applicable, contact Havells Customer Care for
further assistance.
7. Can I service the purifier on my own?
It is not recommended. Your water purifier should always be serviced by
Havells Service Engineer. Always contact the Havells Customer Care if you are facing
any issue which requires service or opening of the device to check it.
8. What should I do if there is a leakage from the purifier?
First switch OFF the purifier from power switch and then close the diverter valve.
Look for any visual improper fitment and contact Havells Customer Care for
rectification.
9. How long the purified water stored in the storage tank can be used for drinking?
You can safely consume the purified water stored in the storage tank of your purifier
for up to 2 days post purification. Just make sure that you store it away from direct
sunlight. If the water is stored for more than 2 days due to any reason, then discard
the complete water from the storage tank, refill the storage tank with purified
water and consume it.
10. What should I do if any part of the purifier is broken?
In case any part is damaged on opening the packaging, please call the Havells Customer
Care immediately. Our trained service engineer will visit your home at the earliest and
assist you.
11. Are Ultraviolet light harmful like radiations?
UV Radiation does not cross solid objects, like metal, plastic, hence UV radiation will never
come out of UV disinfection column and harm anyone.
12. Is external pre-filter part of Purifier Unit, does it come with the product purchase
as part of initial packaging? Is it free?
No, Havells Water Purifier does not come with external pre-filter. A pre-filter can be
installed post water quality check of feed water or on customer’s demand. External
pre- filter is available at an additional cost.
WARRANTY TERMS AND
CONDITIONS
Havells India Ltd (HIL) offers limited warranty for this water purifier against defect arising
from faulty design, workmanship and material subject to the following terms and
conditions:
1. All electric and functional parts are covered under warranty for 1 year from the date of
purchase.
2. Consumables including Membrane performance enhancer, sediment filter, activated
carbon cartridge, RO membrane, Bacteriostatic taste enhancer cartridge and
mineralz cartridge. Are not covered under warranty.
3. All consumables and pump carry Havells branded embedded foil (as per
Recommendation & important instruction mentioned in content no.16)
4. Havells India Limited will offer two preventive maintenance checkups during this one
year term of warranty. Only Havells India Limited authorized service personnel will
carry out repairs under warranty.
5. Consumers shall promptly notify the company about any defect noticed and give the
company or authorized personnel/representative adequate opportunity to inspect, test
and rectify the defect.
6. The company or its representatives are entitled to retain the damaged or defective
parts replaced under warranty on free charge basis.
7. The company’s liability under warranty will be limited only to the concerned product
and its defect, which occur under conditions of normal operations in home
application, under proper usage and maintenance. It excludes any defect caused due
to faulty care, maintenance, repair and alteration to the product or to its part by
unauthorized personnel.
8. It is mandatory to provide original bill/invoice copy along with duly stamped warranty
card at the time of any repair work being done by authorized representative.
9. This warranty is confined to the first purchase of the product only and is not
transferable.
10. In the event of repair during the warranty period of the purifier, this warranty will
thereafter continue and remain in force only for the unexpired period of the warranty.
Replacement of part would be purely at the discretion of Havells India Limited, the
same part will be replaced with the part model of price equivalent at the time of
purchase.
11. The consumer will have no claim under this warranty in an event of any illness,
sickness, death, personal injury, property or consequential damages arising either
directly or indirectly due to utilization of product. Authorised Service Personnel will
carry out repair under warranty
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