Heat & Glo SL-550TRSI-AUE

Questions and Answers

A
alexandrajohnsonAug 17, 2025
Why does the glass soot on my Heat & Glo SL-550TRSI-AUE?
- M
  margaretjohnsonAug 17, 2025
  If the glass of your Heat & Glo Indoor Fireplace is getting sooty, it could be due to a few reasons. First, the flames might be directly hitting the logs; adjust the log set to prevent this. Second, the venturi setting might be off; adjust the air shutter at the burner's base. Lastly, there might be debris around the venturi; inspect and clear the opening at the burner's base, ensuring nothing is blocking it.
R
Rick CooperAug 20, 2025
What to do if pilot flame lights but no main gas flow in Heat & Glo Indoor Fireplace?
- D
  Darlene EwingAug 20, 2025
  If the pilot flame is lit but there's no main gas flow in your Heat & Glo Indoor Fireplace, check the manual override knob (if equipped) and ensure it's in the ON position. Also, make sure the valve isn't set to pilot flow only; use the remote handset to increase the flame. Finally, verify that there's sufficient inlet pressure to the valve; adjust or replace the inlet regulator if needed.
J
Joseph LewisAug 23, 2025
Why is there no pilot flame and control continues to spark in my Heat & Glo Indoor Fireplace?
- J
  Janet BrownAug 23, 2025
  If your Heat & Glo Indoor Fireplace has no pilot flame and the control continues to spark, it could be due to several reasons: there might be air in the pilot supply line, so try purging the line or starting the ignition several times. Also, check the polarity of the thermocouple wires to ensure they're correctly wired. Verify there's a spark at the pilot burner and check the spark gap and wiring connection. The valve might need replacement, and be sure not to overtighten it. An overtightened thermocouple interrupter might also be the issue, requiring replacement of both the valve and interrupter. In some cases, the receiver might be the problem, needing replacement and reprogramming.
S
Stephen MurilloAug 26, 2025
Why does the pilot spark, but pilot will not light on my Heat & Glo Indoor Fireplace?
- B
  brownjoshuaAug 26, 2025
  If the pilot sparks but doesn't light on your Heat & Glo Indoor Fireplace, first, verify that the incoming gas line ball valve is open and that the inlet pressure is within acceptable limits (not exceeding 50 mbar). Second, verify that the spark gap from the ignitor to the pilot hood is .43 cm. Third, ensure the module is securely grounded to the metal chassis of the fireplace.
J
Joseph HinesAug 28, 2025
Why does the flame burn blue and lift off burner on my Heat & Glo SL-550TRSI-AUE?
- D
  Derrick WaltersAug 28, 2025
  If the flame in your Heat & Glo Indoor Fireplace burns blue and lifts off the burner, it might be due to insufficient oxygen supply. Start by checking the flue cap to ensure it's properly installed and free of debris, and verify the flue system points are tight without leaks. Also, check for any obstructions in the opening at the burner base or around the air holes beneath the burner. Finally, ensure the glass is tightened correctly, especially at the top corners.
D
Darlene MoodyAug 31, 2025
What to do if pilot is lit and control continues to spark on Heat & Glo SL-550TRSI-AUE Indoor Fireplace?
- C
  Christian MillerAug 31, 2025
  If the pilot is lit, the control continues to spark, and the valve shuts off after 10 to 30 seconds but operates manually on your Heat & Glo Indoor Fireplace, the receiver may need to be replaced and the code reprogrammed.
S
Sandy MooreSep 2, 2025
Why pilot is lit, sparking stops, but valve shuts off on my Heat & Glo Indoor Fireplace?
- C
  Courtney SmithSep 3, 2025
  If the pilot is lit, sparking stops when a flame is present, but the valve shuts off after 10 to 60 seconds and doesn't work manually on your Heat & Glo Indoor Fireplace, it could be due to a faulty thermocouple, which would need replacement. Another potential cause is low inlet pressure to the valve; confirm sufficient pressure and adjust or replace the inlet regulator if necessary. The valve itself might also be the issue, requiring replacement along with the thermocouple interrupter.
S
Shawn GreerSep 5, 2025
What to do if Heat & Glo SL-550TRSI-AUE has no ignition and a 5 seconds continuous tone?
- R
  raymond59Sep 5, 2025
  If your Heat & Glo Indoor Fireplace fails to ignite and emits a 5-second continuous tone (possibly preceded by 7 short beeps), first check if the ON/OFF switch is in the OFF position and switch it to ON. Next, inspect for any loose wires and secure them. If these steps don't resolve the issue, the receiver or valve might need replacement and reprogramming. Also, check for bent pins on the 8-wire connector and straighten them if necessary.
T
Timothy ReevesSep 8, 2025
Why do I hear 3 short beeps while the motor turns on my Heat & Glo SL-550TRSI-AUE?
- C
  Cody SinghSep 8, 2025
  If you hear 3 short beeps while the motor turns on your Heat & Glo Indoor Fireplace, it usually indicates that the batteries are low. Replace them with quality alkaline batteries. Be careful not to create an electrical short between the batteries/battery box and any metal parts of the appliance, as this may render the receiver inoperable.
J
Jimmy ClarkSep 12, 2025
How to fix no transmission, motor does not turn on Heat & Glo SL-550TRSI-AUE Indoor Fireplace?
- A
  Andrew HernandezSep 12, 2025
  If there is no transmission and the motor doesn't turn on your Heat & Glo Indoor Fireplace, the receiver may need to learn a new code. To do this, press and hold the receiver’s reset button until you hear 2 acoustic signals. After the second longer acoustic signal, release the reset button and within the next 20 seconds, press the down arrow on the remote handset until you hear an additional long acoustic signal, confirming the new code is set.

Summary

Installation Instructions

Minimum Fireplace Clearances

Specifies required clearances from the fireplace to combustible materials.

Minimum Vent Pipe Clearances

Details required clearances from the vent pipe to combustible materials.

1.1 Introduction

Overview of the fireplace model and its installation requirements.

1.2 Flue System Approvals

Information on approved flue systems and components for installation.

1.3 Connecting the Gas Supply

Steps for connecting the gas supply line to the appliance.

1.4 Ignition System Wiring

Diagram and instructions for wiring the electronic ignition system.

1.5 Blower Fan

Details on installing and wiring the blower fan and its controls.

1.6 Finishing

Information on finishing the fireplace surround and required clearances.

1.7 Installer Testing

Procedures for testing the appliance's operation and flame characteristics.

Installing Fireplace Trim

Instructions for applying trim and ensuring no obstruction of air inlets/outlets.

Pre-Operation Testing

Procedures for testing the appliance's operation and flame characteristics.

1.8 Log Placement Instructions

Step-by-step guide for correctly positioning the fireplace logs.

Vertical Flue Restrictor Installation

Installing Flue Components

Flueing Out the Rear Flue

Guidance on preparing and installing the flue system when exiting from the rear of the unit.

Flueing Out the Top Flue

Guidance on preparing and installing the flue system when exiting from the top of the unit.

Attaching First Flue Component (Rear)

Steps for connecting the first flue component to the rear starting collars.

Assembling Flue Components

Procedure for joining multiple flue sections together securely.

Attaching First Flue Component (Top)

Steps for connecting the first flue component to the top starting collars.

Continuing Flue Component Installation

Guidance on adding subsequent flue sections according to the system configuration.

Installing Support Brackets

Procedure for installing support brackets for horizontal and vertical flue runs.

Flue Installation and Support

Procedures for installing flue components, support brackets, and firestops.

Vertical Run Support Brackets

Instructions for attaching and securing wall brackets for vertical flue runs.

Firestop Installation

Procedure for installing firestops for horizontal and vertical flue runs through walls and ceilings.

Flue Termination Procedures

Steps for completing horizontal and vertical flue terminations.

Horizontal Flue Termination

Steps for attaching the termination cap for horizontal flue runs using DVP-TRAP.

Vertical Flue Termination

Guidance on locating and installing flue sections for vertical terminations through the roof.

Operating Instructions

Operating Cautions

Important warnings and precautions for safe operation of the appliance.

Safety and Lighting Information

Pre-Lighting Safety Checks

Essential safety checks to perform before attempting to light the appliance.

Lighting Procedure

Step-by-step guide for lighting the gas fireplace using the ignition system.

Turning Off the Appliance

Instructions on how to safely turn off the gas supply to the appliance.

Fan Operation

Servicing and Maintenance

Heater Servicing Frequency

Guidelines on the recommended frequency for heater servicing and inspection.

Removal of Covers for Servicing

Steps for accessing internal components by removing covers and doors.

Removal of Components for Service

Procedures for safely removing specific components like burners and pilot assemblies.

Parts Replacement

Guidance for replacing individual parts such as fans, switches, or glass panels.

Adjustments and Replacement Parts

Information on performing adjustments and sourcing replacement parts.

Maintenance Tasks Checklist

A detailed checklist of inspection and maintenance tasks for various parts.

Troubleshooting Guide

Electronic Ignition System Issues

Diagnosing and correcting problems with the electronic ignition system.

Pilot Flame and Gas Flow Problems

Addressing issues with pilot light, main gas flow, and control valve operation.

Service Parts Identification

Service Parts List

Limited 10 Year Warranty Terms

Service and Parts Contact Information

Service Locations

Contact details for service and replacement parts in Melbourne, Perth, and Sydney.

Heat & Glo SL-550TRSI-AUE Specifications

General

Fuel Type	Natural Gas or Propane
Vent Type	Direct Vent
Warranty	Limited Lifetime Warranty
Type	Gas Fireplace
Efficiency	70%
Control Type	Remote Control
Log Set Material	Ceramic Fiber