What to do if Heat & Glo SL-550TRSI-AUE Indoor Fireplace has no ignition and no tone?
- AAnthony SaundersSep 14, 2025
If your Heat & Glo Indoor Fireplace has no ignition and no tone, the receiver may need to be replaced and the code reprogrammed.

What to do if Heat & Glo SL-550TRSI-AUE Indoor Fireplace has no ignition and no tone?
If your Heat & Glo Indoor Fireplace has no ignition and no tone, the receiver may need to be replaced and the code reprogrammed.
| Fuel Type | Natural Gas or Propane |
|---|---|
| Vent Type | Direct Vent |
| Warranty | Limited Lifetime Warranty |
| Type | Gas Fireplace |
| Efficiency | 70% |
| Control Type | Remote Control |
| Log Set Material | Ceramic Fiber |
Specifies required clearances from the fireplace to combustible materials.
Details required clearances from the vent pipe to combustible materials.
Overview of the fireplace model and its installation requirements.
Information on approved flue systems and components for installation.
Steps for connecting the gas supply line to the appliance.
Diagram and instructions for wiring the electronic ignition system.
Details on installing and wiring the blower fan and its controls.
Information on finishing the fireplace surround and required clearances.
Procedures for testing the appliance's operation and flame characteristics.
Instructions for applying trim and ensuring no obstruction of air inlets/outlets.
Procedures for testing the appliance's operation and flame characteristics.
Step-by-step guide for correctly positioning the fireplace logs.
Guidance on preparing and installing the flue system when exiting from the rear of the unit.
Guidance on preparing and installing the flue system when exiting from the top of the unit.
Steps for connecting the first flue component to the rear starting collars.
Procedure for joining multiple flue sections together securely.
Steps for connecting the first flue component to the top starting collars.
Guidance on adding subsequent flue sections according to the system configuration.
Procedure for installing support brackets for horizontal and vertical flue runs.
Procedures for installing flue components, support brackets, and firestops.
Instructions for attaching and securing wall brackets for vertical flue runs.
Procedure for installing firestops for horizontal and vertical flue runs through walls and ceilings.
Steps for completing horizontal and vertical flue terminations.
Steps for attaching the termination cap for horizontal flue runs using DVP-TRAP.
Guidance on locating and installing flue sections for vertical terminations through the roof.
Important warnings and precautions for safe operation of the appliance.
Essential safety checks to perform before attempting to light the appliance.
Step-by-step guide for lighting the gas fireplace using the ignition system.
Instructions on how to safely turn off the gas supply to the appliance.
Guidelines on the recommended frequency for heater servicing and inspection.
Steps for accessing internal components by removing covers and doors.
Procedures for safely removing specific components like burners and pilot assemblies.
Guidance for replacing individual parts such as fans, switches, or glass panels.
Information on performing adjustments and sourcing replacement parts.
A detailed checklist of inspection and maintenance tasks for various parts.
Diagnosing and correcting problems with the electronic ignition system.
Addressing issues with pilot light, main gas flow, and control valve operation.
Contact details for service and replacement parts in Melbourne, Perth, and Sydney.












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