HemoCue WBC - HemoCue WBC Troubleshooting; Error Code Explanations and Actions

30
Symptom Explanation Action
Err01 A portion of the image area is unable to be
analyzed.
1. Due to measurement error.
2. Due to abnormal sample.
1. Take a new microcuvette and repeat the
measurement, as described in the Measuring section.
2. NOTE! The blood sample should be verified with a
suitable laboratory method and be questioned as to
the pathological condition of the patient.
Err02 Uneven spatial distribution of detected
cells.
Take a new microcuvette and repeat the measurement,
as described in the Measuring section.
Err03 Image, or part of the image area is detected
as out-of-focus.
Take a new microcuvette and repeat the measurement,
as described in the Measuring section.
Err30 1. Optical parts dirty.
2. Optical parts wet after cleaning.
1. Turn off the analyzer and clean the optical parts as
described in the Maintenance section.
2a. Wait 15 minutes before turning on the analyzer
after cleaning to make sure that the optical parts are
dry.
2b. If the problem continues, the analyzer needs
service. Contact your local distributor.
Err33 Empty microcuvette, not filled with sample. Take a new microcuvette and repeat the measurement,
as described in the Measuring section and make sure
that the microcuvette is filled with sample.
Err34 Stray light detected. a. Turn off the analyzer and make sure the analyzer is
not exposed to any bright light sources.
b. If the problem continues, the analyzer needs service.
Contact your local distributor.
Err35 The battery power is too low. Turn off the analyzer.
a. Replace the batteries, six type AA, as described in
the Start Up section.
b. Use the power adapter as described in the Start Up
section.
Troubleshooting Guide
GB/US
If you are unable to resolve the problem by following this Troubleshooting Guide, please contact your local HemoCue distributor or HemoCue AB. The
analyzer should be cleaned as described in the Maintenance section prior to service or disposal. Consult local environmental authorities for proper disposal.
The analyzer has no serviceable parts. NOTE! Do not open the cover of the analyzer. The warranty is void if the cover of the analyzer has been opened.