10. TROUBLESHOOTING
Problem Cause Solution
The device does not
regenerate
No power supply Check electrical connections - fuses, plug,
switch. If necessary, regenerate the device
manually
Improperly programmed controller Set the controller or contact a professional in
order to set the controller properly
The device delivers hard
water
Lack of salt in the brine tank Refill salt and regenerate the resin with the
button of immediate regeneration
Contaminated injector Contact a professional or clean the injector
Insufficient water refill of the brine tank Check the time of brine tank refill and
regenerate the resin
Pressure drop Deposits of iron in the softener Clean the device and resin.
Increase the frequency of regeneration and /
or duration of the back rinse
Clogged water installation Check if impurities from water did not clog
the water installation upstream the device
Controller’s inlet contaminated with
impurities remaining from installation works
Remove impurities and clean the controller
Contaminated pre-cleaning filter cartridge Clean the cartridge or replace
Air in the system Check the installation and verify if brine is
present in the tank
Too much water in the
brine tank
Clogged injector Clean the injector
Foreign bodies in the brine valve Replace the brine valve
Power supply interrupted Check the electrical connections
The device does not suck
the brine
Too low pressure in the water mains Increase the pressure of water at the inlet to
the water treatment system, to the minimum
of 1.8 bar
Clogged brine supply hose to the controller Check the brine supply hose and remove any
impurities protruding the flow
Leak from the brine supply hose Replace the brine supply hose to the
controller
Damaged injector Replace the injector
Foreign bodies in the valve Check the inside of the valve, remove any
impurities, check the operation of valve in
different regeneration positions
Constant leak to sewage Power supply interrupted
during regeneration
Check the electrical connections
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