HeroSpeed LongPlus - User Manual

Please read the Quick Start Guide carefully before using the product
and keep it.
Related tools and documents of product, please download from
www.herospeed.net
Quick Start Guide

Summary

Packing List

Product Appearance

Quick Start Guide

App Download and Installation

Install the LongPlus app for Android or iOS by scanning the QR code and completing user registration.

Add Device to App

Sign into the app, connect to Wi-Fi, and add the device by following prompts near the router.

Set Up the Camera

Wi-Fi Network Configuration

Enter the Wi-Fi network name and password, ensuring it supports 2.4GHz and is not enterprise level.

Generate QR Code for Pairing

Ensure 2.4GHz Wi-Fi compatibility and click 'Next' to generate a QR code for camera pairing.

Camera Power On and Scan QR Code

Turn on the camera by pressing the power button for 6 seconds and face its lens towards the QR code about 20 cm away.

Confirm Connection and Finalize Setup

After a successful connection, name the device, select its location, and click 'Done' to complete pairing.

Troubleshooting Binding Issues

Addresses common binding problems like Wi-Fi errors, authentication failures, and IP timeouts, offering solutions.

Install the Camera

Select Optimal Placement Spot

Choose a position with an unblocked view, within Wi-Fi range, where the PIR sensor is most effective.

Bracket Installation

Secure the bracket to the wall or ceiling using screws, or place the camera directly on a flat surface.

Camera Mounting

Mount the camera upside down onto the bracket by securing it with a screw.

Share the Camera

Steps for Admin User

Find the camera in the app, click the share button, and enter the sharing page to initiate sharing.

Generate Sharing QR Code

Tap 'Camera sharing' to generate a QR code for others to scan and add the camera.

Steps for Shared User

Find 'Add friend's camera', scan the admin's QR code, and send an access request.

Charge the Camera

Indicator Light Status

Product Specification

Firmware Upgrade

FCC Warning

FAQ

Camera Permission Management

Invite family and friends to use your camera by generating and sharing a QR code via the app.

Wi-Fi Name Not Appearing

On iOS13+, enable 'location permission' for the app in system settings to 'allow when using'.

Night Vision Indicator Lights

The camera shows dim red lights for night vision, providing clear images in low-light conditions.

Wi-Fi Requirements

Use a 2.4GHz network with WPA2-PSK or lower security. 5GHz networks and enterprise authentication are not supported.

Camera Placement Distance from Router

Optimal distance is up to 150m in open areas; adjust placement based on Wi-Fi signal strength and environment.

Maximum Recording Length

If set to 'Auto', the camera records up to 3 minutes when motion is detected.

Viewing Videos by Category

Filter videos by category from the 'Library' page, select a category, and click 'Save'.

Device Malfunction Troubleshooting

Restart by long-pressing the power button or using the reboot hole if the device is unresponsive.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

This document serves as a Quick Start Guide for the LongPlus smart battery camera, providing essential information for its setup, operation, and maintenance. The camera is designed for both battery-powered and AC-powered supply, offering flexibility in placement and usage.

Function Description:

The LongPlus camera is a wireless smart battery camera primarily used for surveillance and monitoring. It features a lens, infrared lamp, white light, indicator light, MIC, and a human body infrared sensor for comprehensive detection and recording. The camera is equipped with Wi-Fi antennas for wireless connectivity and includes a speaker for audio output. It supports local storage via a Micro-SD card slot and has a Micro-USB port for charging. A power button and a reboot hole are also integrated for device control and troubleshooting.

Usage Features:

1. App Integration: The camera operates in conjunction with a dedicated mobile application, available for both Android and iOS devices. Users are required to download and install the "LongPlus" app by scanning a QR code provided in the guide.
2. Device Setup:
   • Adding the Device: After installing the app, users sign in, connect to Wi-Fi, and add the device by following on-screen prompts. It's recommended to bring the device close to the router during configuration.
   • Wi-Fi Connection: The camera connects to a 2.4GHz Wi-Fi network. Users enter the Wi-Fi network name (SSID) and password in the app. The camera does not support 5GHz Wi-Fi or enterprise-level authentication.
   • QR Code Pairing: A QR code is generated in the app for pairing. Users press the camera's power switch for 6 seconds to turn it on, and the camera emits a "Ding Dong Ding Dong" sound. The camera's lens is then pointed at the QR code on the mobile phone, held at a distance of about 20 cm (7 inches), until a "Ding" sound is heard, indicating a successful connection.
   • Device Naming and Placement: Upon successful connection, users can set a name for the device in the app and select its intended location.
3. Installation Flexibility: The camera can be placed on a shelf or other flat surfaces, or it can be mounted on a wall.
   • Optimal Placement: When installing, it's crucial to select a spot where the camera's view is not blocked and it's within Wi-Fi network coverage. The PIR infrared sensor is more sensitive to movements across its field of view.
   • Outdoor Use: For outdoor installations, the camera should be installed upside down to maximize waterproof performance and the effectiveness of the human body infrared sensor.
   • Bracket Installation: The camera can be fixed to a bracket using screws, which can then be mounted to a wall or ceiling. The camera is secured to the bracket by screwing it in upside down.
4. Sharing Functionality: The camera can be shared with other family members or friends.
   • Admin User Steps: The admin user (who first added the camera) can share access by navigating to the camera's settings in the app, clicking the share button, and generating a QR code.
   • Shared User Steps: Invited users download the LongPlus app, go to the homepage, click the "+" sign, select "Add Friends' Camera," and scan the QR code provided by the admin user. They then send an access request to the admin.
5. Recording: If the recording duration is set to "Auto," the camera will record video for up to 3 minutes when motion is detected.
6. Video Playback: Videos can be viewed by category. Users click the icon in the upper left corner of the "Library" page in the app to filter videos by category, then select the desired category and click "Save" to view playbacks.
7. Night Vision: The camera features built-in infrared lamp beads, which emit dim red lights when night vision is activated, providing clear images even in low-light environments.

Maintenance Features:

1. Charging: The app will notify users when the battery is low. The camera is charged using a Micro USB cable connected to a 5V/1.5A charging adapter.
   • Indicator Light Status during Charging: During charging, the indicator light is solid yellow. Once fully charged, it turns solid green. A full charge takes approximately 15 hours.
2. Firmware Upgrade: The app will prompt users if a new firmware version is available. Users can also manually check for updates in the app's settings.
   • Upgrade Precautions: Before upgrading, ensure the camera is fully charged or connected to a power adapter. Do not interrupt the power supply during the upgrade process.
3. Troubleshooting (Malfunction): If the device malfunctions, users can long-press the power button for 3 seconds to restart it. If there is no response, the rubber plug at the bottom of the camera can be removed, and a pointed object can be used to press the reboot hole to restart the camera.
4. Binding Troubleshooting: The guide provides solutions for common binding issues, such as "Wi-Fi Password Error," "Authentication error" (related to enterprise-level Wi-Fi), "Wi-Fi not found" (related to incorrect Wi-Fi name, distance from router, or 5GHz Wi-Fi), "Retrieving IP timeout" (related to too many connected devices or router issues), and "Cloud service connection fail" (related to router's external network connection or local area network server issues).
5. Location Permission for iOS: For Apple devices with iOS 13 and above, users need to enable "location permission" for the app in system settings and set it to "allow when using" to ensure Wi-Fi name visibility during connection.

HeroSpeed LongPlus Specifications

General

Sensor	1/2.8" Progressive Scan CMOS
Digital Noise Reduction	3D DNR
Max. Resolution	1920 × 1080
Ingress Protection	IP67
Effective Pixels	2.0MP, 1920(H) x 1080(V)
Day/Night	Auto ICR
Video Compression	H.265/H.264
Bit Rate	32 Kbps to 8 Mbps
Network Interface	1 RJ45 10M/100M Ethernet
Protocol	TCP/IP, HTTP, DHCP, DNS, DDNS, RTP, RTSP, PPPoE, NTP, UPnP, SMTP, SNMP, FTP, 802.1X, QoS, HTTPS
Alarm Interface	1 input, 1 output
Audio Interface	1 input, 1 output
Power Supply	PoE (802.3af)
Operating Conditions	-30°C ~ 60°C (-22°F ~ 140°F), Humidity 95% or less (non-condensing)