1.4 Veripos Support
1.4 Veripos Support
Veripos Support is a service provided as the first point of contact for all Veripos technical support and
fault reports. It is available 24 hours a day, 365 days per year. Full contact details are available in the
Contact information section.
For support cases, contact support.veripos@hexagon.com or raise a ticket at https://help.veripos.com.
Either method will immediately notify Veripos Support, who will then assist.
Veripos Support will provide initial help and may, if necessary, escalate tickets to regional on-call
engineers to provide more in-depth technical support.
To aid support, upon first contact, please provide the following:
• Details of the issue or question
• Vessel name
• Company name
• Telephone number
• Unit user code
• Veripos hardware type
• Veripos software type
• Operating area
• Is this issue holding up operations?
• Any other relevant information
1.5 Activating Veripos correction services
Veripos correction signals are provided on a subscription basis by Veripos.
Activation of the LD8 is necessary for the system to decode corrections and output a corrected position.
Users may request activation of services from Veripos Support, who will send the activation signal to the
unit via an L-band satellite.
When not in use, some service agreements may allow for service deactivation.
NOTE
To use Veripos correction signals, a contract with Veripos must first be in place.
Veripos refers to this as a Service Access License (SAL).
To avoid delays, users should record the SAL number associated with the Veripos
equipment. Veripos Support is unable to activate any equipment unless an active
SAL exists.
5
LD8 Operations Manual
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