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High Tech Pet Products, Inc. www.hightechpet.com 11
Note: The Charger may remain plugged into the AC wall outlet inde-
nitely. Or you may remove it between charging to conserve a
small amount of electricity.
Troubleshooting
1. My dog is not reacting to the collar:
• Make sure the receiver is turned ON and that you have
programmed your collar to the receiver properly.
• Make sure the collar strap is tight enough so both contact points
are touching the dog’s skin.
• If your dog’s coat is unusually long or thick, you may need to trim
down the hair on the dog’s neck, so both contact points are touch-
ing the skin.
• The battery may be low. Check for Low Battery LED and recharge
if necessary.
2. The transmitter has no range, or stimulation is less when the dog
is farther away.
• Make sure your ngers are not touching the antenna as this may
cause the range to substantially decrease.
• Maximum range for any radio frequency device occurs with at
terrain. Heavy brush, trees, hills or moisture will affect the range of
your unit. For best range, hold the transmitter vertically above your
head, and/or try moving to higher ground.
• Any electrical conductors will affect the range, such as cars, chain-
link dog runs, metal buildings, and radio towers. For best results,
operate away from these structures.
3. My unit is not holding a charge.
• Check to make sure the metal pin inside the charging port is straight
and rm in the center and that the pin is not wobbly, broken or
missing.
• Make sure there is no dirt or debris in the charging port. If there is,
clean the dirt out with a cotton swab and some rubbing alcohol.
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