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Quick problem-solving tips (continued)
SOUND OR PICTURE ISSUES POSSIBLE SOLUTIONS
Your sound or picture is blurry or
cuts out
• If you are using an external antenna, check the connections for a snug and tight t.
• Adjust or reposition the antenna placement.
You see horizontal/vertical
stripes on the picture, or it is
shaking
• Turn off and/or remove any electrical appliance that may be nearby the TV panel.
• Insert the TV power cord into another electrical outlet.
CONNECTIVITY ISSUES POSSIBLE SOLUTIONS
You cannot connect to your
wireless network
• Select the correct wireless network name and verify the password entered (case sensitive).
• Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.)
• Reboot the router by disconnecting the power for more than 2 minutes and reconnect.
REMOTE CONTROL ISSUES POSSIBLE SOLUTIONS
Your remote control is not
responding to button presses
• Check that the TV is still on.
• Check that the batteries are good and are inserted properly.
• Check that there are no obstacles between the remote control and the front of the TV.
• Try moving closer to the TV. If the LED on the TV ashes when you press any of the buttons on the remote
control, the issue is not with the remote control.
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