Hitachi PSC-A128EX3 - Troubleshooting

6. Troubleshooting
Checkthefollowingtablebeforecontactingadistributorformaintenance.
Item Phenomenon Check Action
1 Remote Access software
doesnotstartwhendouble-
clickingtheshortcutfor
Remote Access software on
thePCdesktop.
Didyouinstallthesoftware
withadministratorprivileges?
Reinstallthesoftwareaccordingtothe
installationprocedureintheoperation
manualforRemoteAccess.
DoesthePCmeetthe
specications?
InstallthesoftwareonthePCwhich
meetsthespecicationsshowninthe
operationmanualforRemoteAccess.
Doyouhaveenoughfreespace
ontheharddisk?
Ensureenoughfreediskspace
accordingtothespecicationsshown
intheoperationmanualforRemote
Access.
2 ●TheMessage“Couldnot
connecttothecontroller.
Check access address
andnetwork.”isshownat
Remote Access software
start-up.
●Nounitisshownonthe
monitor window after
Remote Access software
start-up.
●Thedisplayisnot
updatedafterRemote
Accesssoftwarestart-up.
Istheaccessaddresscorrect? VerifytheaddressofthetargetCentral
StationEXandsetthecorrectaccess
address.
IstheLANwiringbetween
CentralStationEXandthePC
disconnected?
VerifytheLANwiringbetweenCentral
StationEXandthePC.
AresettingsforCentralStation
EXcompleted?
Register networks and monitoring
targets.
Iscommunicationbandwidthof
linesu󰀩cient?
Contact the network administrator
managestheLANortheinternet
serviceprovideryoucontractwith.
IsthepowerofCentralStation
EXturnedon?
TurnonthepowerofCentralStation
EX.
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A12124920A