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10. Troubleshooting
The section below provides assistance in certain problem situations. If the suggested corrections do
not fix the situation, contact device’s retailer for more instructions, or return the device for service.
Problem: Device will not turn on
• Battery may be empty. Connecting to mains will start charging the battery, and allow using the
device with mains power immediately.
• There may be an internal error which has caused the system to halt. Press the on/o switch for 10
seconds to reset the device.
Problem: Treatment cable disconnected
• Verify that the cable is properly connected both to the device and to the
Treatment Head. Contact service if necessary.
Problem: Suction will not start when the Treatment Head is brought to the
patient’s skin.
• If the treatment cup is not properly connected, the error message will
be displayed. Verify that the treatment cup is properly connected to the
Treatment Head. Replace treatment cup if necessary.
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