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Section 11 – Warranty provisions
11.1 HomEvap warrants that the supplied goods and/or their components shall for a set period after delivery be free
of faults that are the direct consequence of material, production and/or construction faults. The duration of the
warranty shall be:
• 2 years from the installation date on all components of this product, except for any filter present, which is not
covered by the warranty;
• 5 years from the installation date on any heat exchanger present (except for enthalpy exchangers; for this
the warranty period of 2 years shall apply).
11.2 Based on various technical standards and requirements for each country the warranty provided by HomEvap
shall only be valid if the product is installed in the country of first purchase.
11.3 In derogation of the provision in paragraph 1 of this Article the warranty for goods that HomEvap has obtained
from third parties or has had developed and/or manufactured by third parties shall be limited to the warranty
that these third parties have given to HomEvap.
11.4 A claim under warranty shall only be considered by HomEvap if this is submitted to HomEvap in writing within
14 days after the fault is discovered or should reasonably have been discovered.
11.5 All warranty claims shall lapse if:
• the other party has himself made modifications or repairs to the goods supplied or had them made by third
parties without the prior consent of HomEvap;
• there has been improper use and/or use for purposes other than the original, normal use;
• the fitting instructions or user manual have not been strictly followed;
• upon fitting, components other than the original (and included) HomEvap components have been used;
• the fault is the result of causes other than material, production and/or construction faults;
• delivery of used (2nd hand) materials, components or goods is agreed;
• no maintenance, or incorrect or insufficient maintenance has been carried out;
• the fault is a result of normal wear and tear.
11.6 Minor deviations in size, colour, weight or number shall not form grounds for a claim under warranty.
11.7 The costs of repairs to the goods supplied, that the other party has carried out himself or had carried out by third
parties without the prior consent of HomEvap, shall never be for account of HomEvap.
11.8 As a result of its warranty obligations, HomEvap shall only be obliged to repair or replace goods or components
supplied by it for its account, at the discretion of HomEvap, if the product is installed in the country of first
purchase. HomEvap reserves the right to charge to the other party additional costs such as for example travel,
accommodation and wage costs and the costs of dispatch and (dis)assembly.
11.9 If HomEvap replaces goods or their components to comply with its warranty obligation, the replaced goods or
components shall become the property of HomEvap at the time of replacement.
11.10 Returns shall only be accepted after prior written consent of HomEvap. Return shall be carried out for account
and risk of the other party.
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