IC Regulations
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s
license-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause
2. This device must accept any interference, including interference that may cause undesired operation of the
IC Radiation Exposure Statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20cm between the radiator & your body.
FAQ
Why did the camera not detect the smoke alarm sound when I tested it for compatibility?
The camera is programmed to detect a series of alarm sounds in case of smoke or fire provided that the smoke alarm device has beeped or
sounded for at least 5 seconds. When you enable the intelligent sound detection feature and test the smoke alarm device, please press and
hold the Test button on your smoke alarm device for AT LEAST FIVE SECONDS.
How soon can I get the alert on my app once it’s detected as a smoke alarm at my home/office? If the camera detected the smoke alarm
sound, our camera will send the notification immediately to you or an approved person on your account. It normally takes up to 30 seconds for
the email and pushes notifications to be sent, but delivery times are subject to the limitations of your network and Wi-Fi performance.
How do I get the alert/notification of the smoke alarm? If you have the intelligent sound detection feature enabled, the camera will send the
app notification as “Smoke alarm detected from CAM at your HOME/ OFFICE” and send a message to the registered email address once the
alarm sound is detected by the camera. What is the minimum distance required to detect the smoke alarm? The camera is designed to detect
anywhere within 49 feet or 15 meters distance from the sound source even with door open or closed at your home. Once you have placed the
camera in the desired and permanent location, you should test the intelligent sound detection feature with your detector to ensure normal
operation and that the alert is being sent to the app.
What should the audio sensitivity be set at, especially for successful smoke alarm detection?
If your camera has been installed within a reasonable distance (approx. 32.8 feet or 10 meters) of the detector, you can keep it at a normal
sensitivity level. After you place the camera in the desired, permanent location, you should test the intelligent sound detection feature with your
detector to ensure normal operation and that the alert is being sent to the app.
How do I conduct a test trial of smoke alarms?
To use the intelligent sound detection feature, you must first test your camera with your detector. To test the smoke alarm detection
functionality, place the camera in the location where you intend to keep it and then press the Test button on your smoke/ CO detector and hold
for at least 5 seconds or hold until 3 cycles of alarm sounds are heard. Otherwise, the C1 will not detect the alarm sound. It is especially
important to do this to avoid any false alerts from other similar-sounding devices in your house (like microwaves, etc.)
Will this camera detect smoke alarm sounds from devices of all brands? What brands of smoke and carbon monoxide detectors are
recognized by the Intelligent Sound Detection feature on C1 Wi-Fi Security Camera?
The camera is compatible with detectors of these manufacturers: Honeywell, Kidde, Nest, First Alert. The camera is designed to detect all
alarm sounds which generate alarm sounds for more than 5 seconds. If your detector brand is not that listed above, you can still test the
camera for compatibility with your detector by following the instructions above.
Is there a chance to have a high detection rate if I install this camera facing the smoke alarm direction?
Our camera microphone is designed to detect the sound coming from all directions. So, you can place your camera wherever you want to focus
but follow the instructions above to ensure compatibility by testing it the first time you use it.
I see that sometimes the camera sends a false alarm (prompted by sounds from my microwave) as “smoke detected”, what should I
do?
To provide the best experience to the customer, the camera is programmed to detect any alarm-like sound. If the false alarm continues try
changing the sensitivity level to “low” on the sound configuration page. In all events, once you change the setting you will need to re-test the
camera with your detector to ensure that it detects the alarm sounds and delivers an alert to the app.
Will this camera detect the sound if the camera is installed on the second floor
and the smoke alarm emanates from first floor? The camera is designed to detect the smoke alarm sound as long as the distance of the
camera from the source of the beeping smoke detector is within 49 feet or 15 meters, even if it is partitioned by glass/ door. You will need to
test the camera with the detector to ensure that it is working and sending alerts to the app.
Will this camera always listen for smoke alarm sound AND any other sound detection as well? We programmed the camera to detect
any sound which meets certain criteria on the sensitivity level at which you configured the camera. The camera will send the smoke alert
notification if the detected sound gets classified as a smoke alarm (based on internal libraries), otherwise, the camera will send out the
notification simply as “sound detected”.
Can I program my camera to receive audio alerts from beeping smoke alarms only and no other audio sounds?
Not right now. However, we continue to upgrade the App features and this customization could be part of future releases of the App.
My camera keeps sending me many sound detected alert notifications every day. What should I do? Is there a way to avoid this? As our
camera’s microphone sensitivity is very sharp, it will report whatever audio it hears and discerns in your premises. To avoid getting inundated
with many notifications, you can adjust the audio sensitivity level and set it as “Low” on our sound configuration page on the app. Once you
change the audio sensitivity level you should retest the detector and camera to ensure that the intelligent sound detection feature is working
and that alerts are being sent to the app.
My camera is working fine, but I hear no audio in the stored video clip. Why?
Please check if the volume on your smart device is turned on. If the volume on your smart device is set correctly, and you still don’t hear the
audio in your video clip, try power cycling the camera (unplug the camera’s power outlet, wait for about 30 seconds, and power the camera
back on. Wait for the camera to reboot, and that should solve the problem
What will the camera do next, once it detected a beeping smoke alarm sound? Will it also send a message to a fire station?
As this is a Do-It-Yourself camera, it would not notify the fire station. For further peace of mind, you can upgrade to professionally monitored
security from Resideo. The camera will send you an in-app and email notification like any other audio or motion-detected event. It could take up
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