11EN
TROUBLESHOOTING (CONTINUED)
Problem Possible Cause Solution
Portable air
conditioner
cannot pair with
the Honeywell
Air Comfort App.
(Continued)
Wi-Fi signal is too weak.
• Install a Wi-Fi extender (not
included).
• Move the portable air conditioner
closer to the Wi-Fi router.
Wi-Fi connection
frequency is incorrect.
Select a 2.4 GHz Wi-Fi
network.
Wi-Fi password is
incorrect.
Use the correct Wi-Fi password.
Wi-Fi network is
invisible.
Set the Wi-Fi network to visible.
Wi-Fi name uses
foreign characters.
Set the Wi-Fi name to use standard
alphabetical characters and numbers
only.
The encryption method
of the router’s wireless
setting is wrong.
Set the encryption method of the
router’s wireless setting to “WPA2-PSK”
and the authentication type to “AES,”
or both are set as automatic.
Note: “802.11n only”is not allowed in
wireless mode.
The number of
connected devices has
reached the limit of the
router.
• Turn off the Wi-Fi functions of some
of the connected devices.
• Reconfigure the router.
The router has enabled
the wireless MAC
address filter.
• Remove the device from the MAC
address filter on the router.
• Ensure the device is not prohibited
by the router to connect to the
network.
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