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Frequently Asked Questions
Will the Lyric T5 WiFi thermostat still work if WiFi connection is lost?
Yes, the temperature can be adjusted directly at the thermostat. However, some features,
including geofencing, are managed only through the Lyric app and will not function while the
connection is down. The Lyric thermostat will automatically reconnect to WiFi once the network
is restored.
The Lyric T5 WiFi thermostat is not finding the in home WiFi network.
Lyric thermostat operates in the 2.4GHz range. That may be why the Lyric thermostat does not
see the network but the smartphone, which operates in both the 2.4 and 5.0 GHz range, sees the
network. Most routers will broadcast two networks, one SSID on the 5.0 GHz radio and one SSID
on the 2.4 GHz radio.
A change was made on the Honeywell Lyric App but it has not shown up on the Lyric T5 WiFi
thermostat.
There may be a short delay after making temperature and setting changes in the app.
Can there be multiple users for geofencing?
Yes, there can be multiple users. Geofencing will trigger based on the last person to leave and the
first person to return. To properly use geofencing with multiple users:
• Each user needs to create their own Lyric account.
• Each user should use their login ID and password across his or her devices, including
smartphones and tablets.
• No two users should share the same account.
How are multiple users set up with Lyric thermostat?
Access can be given to any or all Lyric thermostat locations through the Honeywell Lyric App.
Start by touching the three-line menu icon in the upper left-hand corner of the home screen.
Select Manage Users and touch Add User located at the bottom of the screen. Type in the
email address of the person to be invited. If they have a Lyric account set up, the location will be
automatically added to their account. If they don’t have an account, they will receive an email
invitation prompting them to download the app and create their own account.
Note: All individuals with access to a thermostat share the same user privileges. Users added will
be able to change the thermostat’s settings, as well as add or delete other users.
Is there a way to extend the signal strength?
The range or distance of the WiFi signal is determined by the router. Check the router’s manual
for additional information.
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