Frequently Asked Questions
Q: Will my thermostat still work if I lose my Wi-Fi connection?
A: Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
Q: How do I find the password to my router?
A: Contact the manufacturer of the router or check the router documentation.
Q: Why am I not seeing my Wi-Fi setup page?
A: You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
Q: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to
the
thermostat?
A: Verify that the password entered for the Wi-Fi router is correct.
Q: Where can I find my MAC ID and MAC CRC codes?
A: The MAC ID and MAC CRC will show in the message center of the thermostat. The numbers are
also included on a card packed with the thermostat or on the back of the thermostat (visible when
removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.
Q: My thermostat is unable to register to the Total Connect Comfort website.
A: Verify that the thermostat is correctly enrolled on your homeWi-Fi network. The message center will
display “CONNECTION SUCCESSFUL” or “REGISTER AT TOTAL CONNECT.” You might also see the Wi-Fi
Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer,
verify that you can open the site at mytotalconnectcomfort.com If you cannot open the site, switch off
the internet modem for a few seconds, then power it back on.
Q: I registered on the Total Connect Comfort website but was unable to login using my
new account.
A: Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
Q: I have signed up on Total Connect Comfort website and have not received a
confirmation email.
A: Check for the email in your Junk or Deleted folder.
Q: Is there a way to extend the signal strength?
A: Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi
repeater.
Troubleshooting
If you have difficulty with your thermostat, please try the following suggestions. Most problems can be
corrected quickly and easily.
Display is blank
Check circuit breaker and reset if necessary.
Make sure power switch at heating and cooling system is on.
Make sure furnace door is closed securely.
“Wait” appears on the screen
Compressor protection feature is engaged. Wait 5 minutes for the system to restart safely,
without damage to the compressor.
Button on lower right of screen is blank
This button will remain blank unless the furnace filter, humidifier pad, or UV bulb change reminder
is activated or if an outdoor temperature sensor is wired to your thermostat.
To Next Page
Loading...
