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TROUBLESHOOTING & WARRANTY
2 YEAR LIMITED WARRANTY
WHAT THIS WARRANTY COVERS
When used and maintained in normal Commercial use and in accordance with the User’s Manual, your
Hoover
®
Commercial product is warranted against original defects in material and workmanship for a full
two years from date of purchase (the “Warranty Period”). During the Warranty Period, as described in this
Warranty, Hoover
®
Commercial will provide labor and parts, at no cost to you, to correct any such defect in
products purchased in the United States, U.S. Military Exchanges and Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take or send the product to a Hoover
®
Commercial Authorized Warranty
Service Dealer along with proof of purchase. For an automated referral to authorized service outlets, phone:
1-800-944-9200 OR visit Hoover
®
Commercial online at www.hoovercommercial.com (U.S. Customers) or
www.hoover.ca (Canadian Customers). For additional assistance or information concerning this Warranty
or the availability of warranty service outlets, phone 1-800-944-9200, Mon-Fri 8am-7pm EST. In Canada,
call 1-800-263-6376, Mon-Fri 8am-7pm EST.
WHAT THIS WARRANTY DOES NOT COVER
Certain parts for your
Hoover
®
Commercial product require replacement in the ordinary course of use due
to normal wear. These items include belts, agitator roll sleeves, agitator bearings, brushes, bags, filters
and bulbs. These parts are not covered by this Warranty. This Warranty also does not cover: improper
maintenance of the product, damage due to misuse, acts of God, nature, vandalism or other acts beyond the
control of
Hoover
®
Commercial
, owner’s acts or omissions, use outside the country in which the product
was initially purchased, resale of the product by the original owner, defects or damages caused by repair
or alteration by anyone other than an Authorized
Hoover
®
Commercial
Warranty Service Dealer.
Hoover
®
Commercial
reserves the right to inspect any alleged defective product and make final decisions on any
warranty claim. This warranty does not cover pick up, delivery, transportation or house calls. However, if
you mail your product to a
Hoover
®
Commercial
Authorized Warranty Service Dealer for warranty service,
cost of shipping will be paid one way.
OTHER IMPORTANT TERMS
This Warranty is not transferable and may not be assigned. This Warranty shall be governed and construed
under the laws of the state of Ohio. The Warranty Period will not be extended by any replacement or
repair performed under this Warranty. THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY
PROVIDED BY HOOVER
®
COMMERCIAL. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE DISCLAIMED. IN
NO EVENT WILL HOOVER
®
BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER,
WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING
FROM ANY CAUSE WHATSOEVER. Some states do not allow the exclusion of consequential damages, so
the above exclusion may not apply to you. This warranty gives you specific rights; you may also have others
that vary from state to state.
Troubleshooting
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into
water, take it to a service center prior to continuing use.
WARNING
TO REDUCE THE RISK OF PERSONAL INJURY: UNGPLUG BEFORE CLEANING OR SERVICING.
Problem Possible Cause Possible Solution
Vacuum won’t run 1. Power Cord not firmly
plugged into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped
breaker.
2. Check fuse or breaker in building.
Replace fuse/reset breaker in building.
3. Thermal Protector
activated.
3. Unplug and allow vacuum to cool for 30 min.
(This will reset the Thermal Protector).
Bag Check Indicator
has turned red OR
vacuum won’t pick
up OR low suction
1. Filter Bag full and/
or clogged.
1. Empty Filter Bag - Pg. 15.
Dust escaping from
vacuum
1. Filter Bag full. 1. Empty Filter Bag - Pg. 15.
2. Filter Bag not installed
correctly.
2. Review Filter Bag removal &
replacement - Pg. 15.
3. Hose not installed correctly. 3. Review Hose installation - Pg. 10.
Wand is difficult
to push or won’t
move forward
1. Incorrect Floor Tool. 1. Check that the Carpet Tool is being used for
carpet and Hard Floor Tool is being used for
hard floors.
2. Adjust angle of floor tool by tilting up,
making easier to push.
IF YOU NEED ASSISTANCE
Please call 1-800-944-9200 (Mon-Fri 8am-7pm EST) to speak with a customer
service representative; or visit our website at HooverCommercial.com.
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