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Unable to select
certain features
Your service provider does not
support these features, or you
have not applied for services that
provide these features.
Contact your service
provider.
Can not charge the
battery
The battery or battery charger is
damaged.
The phone’s temperature is below
0 °C or higher than 45℃.
Adjust the battery charging
environment to avoid
extremes of temperature.
The contact between the battery
and charger is poor.
Check all connectors to
ensure that all connections
have been properly made.
The standby time is related to your
service provider system
configuration. The same phone
used with different service
providers’ systems will not provide
exactly the same length of
standby time.
If you are located in an
area where signaling is
weak, temporarily power
off the phone.
The battery is depleted. In high
temperature environments,
battery life will be shortened.
Contact the dealer to
change a new battery.
If you are not able to connect to
the network, the phone will
continue to send out signals as it
attempts to locate a base station.
Doing so consumes battery power
and will consequently shorten
standby time.
Change your location to
one where the network is
accessible, or temporarily
turn off your phone.
Can not turn your
phone on.
Battery power has been depleted.
Recharge the phone’s
battery.
The Nano-SIM card malfunctions
or is damaged.
Take the Nano-SIM card to
your service provider for
testing.
The Nano-SIM card is inserted
improperly.
Insert the Nano-SIM card
properly.
There is debris on the Nano-SIM
card contacts.
Use a soft dry cloth to
clean the Nano-SIM card
contacts.
Unable to connect
the network
The micro-SIM card is invalid.
Contact your service
provider.
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