HP 120A - Page 68

CATHODE RAY TUBE FAILURE REPORT
Model No.
Tube Type
Serial No.
The cathode ray tube supplied in your Hewlett-Packard Oscilloscope and replacement cathode ray
tubes purchased from ($), are guaranteed against electrical failure for one year from the date of
sale by the Hewlett-Packard Company. Broken tubes or tubes with burned phosphor are not in 
cluded in this guarantee. All terms of the current ^warranty (included in all instruction manuals
and catalogs) apply to this guarantee on the cathode ray tube.
Your local representative maintains a stock of replacement tubes and will be glad to process
your warranty claim for you. Please consult him.
Whenever a tube is returned for a warranty claim, both sides of this sheet must be filled out in
full and returned with the tube. Follow shipping instructions carefully to insure safe arrival of the
tube at the factory.
SHIPPING INSTRUCTIONS
Extra care must be taken to be certain that tubes shipped back for credit be protected from trans 
portation damage. If a tube arrives broken, delay will be caused in determining who is liable--the
transportation company or the shipper. Many tubes will be subject to a laboratory examination to
determine the cause of failure before credit can be allowed. Proper examination is either difficult
or impossible when the tube is damaged from mishandling.
1) Carefully wrap the tube in 1/4 ” thick ” kimpack" , cotton batting, or other
soft padding material.
2) Wrap the above in heavy kraft paper.
3) Pack in a rigid container which is at least 4 inches larger than the tube in
each dimension.
4) Surround the tube with at least four inches of packed excelsior or similar
shock absorbing material. Be certain that the packing is tight all around
the tube.
5) Tubes returned from outside the continental United States should be packed
in a wooden box.
6) Ship prepaid preferably by AIR FREIGHT or RAILWAY EXPRESS. Do not
ship via parcel post or air parcel post.