Your authorized dealer
If you encounter difficulty, begin by contacting the person who sold the HP Jetdirect print server to you.
Your HP Authorized Dealer will be familiar with your requirements and can provide assistance.
HP support for warranty service
For warranty service on HP Jetdirect products, call HP support. See
phone numbers or visit
http://www.hp.com/support/support_assistance. The HP support representative will help you with
troubleshooting, and advise you on warranty service. When calling, please have the following information
ready:
● HP Jetdirect product you are calling about, for example, “J6035B”.
● Model number of the product, for example, “Jetdirect 175X”.
● Serial number of the product.
● Complete description of the problem.
● Proof of purchase of your product.
● Your shipping address.
Service billing (out of warranty)
When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See
your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call HP
at (800) 227-8164 (USA only); prepare to supply shipping and billing addresses and payment
information.
Service outside the USA
Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to
obtain information on prices, exchange unit availability, and instructions.
©2000, 2001, 2002 Hewlett-Packard Company
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