5 Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
Memory .............................................................................................................................................. 31
Hard drive .......................................................................................................................................... 33
Solid-state drive ................................................................................................................................ 35
WLAN module .................................................................................................................................... 36
System board hook ........................................................................................................................... 37
Speakers ............................................................................................................................................ 38
TouchPad button board ..................................................................................................................... 39
Fan ..................................................................................................................................................... 40
Heat sink assembly ........................................................................................................................... 41
TouchPad module .............................................................................................................................. 44
System board .................................................................................................................................... 45
Power connector cable (DC-in) .......................................................................................................... 48
USB/card reader/power button board ............................................................................................... 49
Display assembly ............................................................................................................................... 50
Top cover with keyboard ................................................................................................................... 57
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 58
Restoring factory settings in Computer Setup ................................................................................. 58
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ......................................................................................... 59
Downloading a BIOS update ........................................................................................... 59
Changing the boot order using the f9 prompt .................................................................................. 60
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 61
7 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
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