ENWW 6-23
Resolving photo printing problems
Also see “Resolving color problems” for additional troubleshooting information.
Make sure you are printing on the correct side of the media
• Load media print-side down in the input tray and front manual feed slot.
• Load media print-side up in the rear manual feed slot.
Check the print settings
1 Open the printer driver (see “Printing a document”).
2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh),
check the following settings:
• Select the appropriate photo paper type.
• Select the highest resolution option such as Best or Maximum dpi on the print
quality drop-down list.
Colors are tinted or incorrect
If colors in photographs appear tinted or incorrect, follow these steps:
1 Calibrate the color (see “Calibrating color”). A photo print cartridge must be installed
for color calibration.
2 Reprint the photograph.
3 If colors are still tinted or incorrect, try the following steps and check the color settings:
• Windows: Open the printer driver (see “Printing a document”) and click the Color
tab.
• Mac OS 9.1.x and 9.2.x: Click File, and then click Print. Open the Color panel.
• Mac OS X (10.1 and later): Click File, and then click Print. Open the Paper Type/
Quality panel and check the color options.
4 Adjust the color tone sliders:
If the colors are too yellow, move the color tone slider towards Cooler.
If the colors are too blue, move the color tone slider towards Warmer.
5 Reprint the photograph.
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