Quick Troubleshooting Tree
•Installed
new hardware or soft-
ware?
HP Brio PC “hung”
• PC seems frozen
• programs do not re-
spond
• PC stays inactive and
cannot be woken up
Error Messages
• General Protection
Fault
•Invalid Page Fault
PC Behaves Strangely
•Very slow
• Garbage messages
PC Does not Start at All
• Series of beeps
• No noise — from fan,
etc.
Possible Causes:
• some software may have replaced or
changed your system files during in-
stallation. This may prevent other soft-
ware from working properly.
• Compatibility problems sometimes oc-
cur when installing equipment of dif-
ferent generations.
Possible Cause:
• Your operating system detect-
ed that your program made
an illegal operation.
Possible Cause:
• Your HP Brio PC might
have been infected by a
virus.
Possible Causes:
• Your HP Brio PC might
have detected that a power
shortage has occurred.
• Your system board or pow-
er supply may be defective
Try the following:
• Uninstall your hardware or software to see whether this fixes the problem
• Call your 3rd party manufacturer or look at their web site to get support in-
formation on installation. A more recent version of the product may solve
the problem.
• Search our web site for compatibility information:
http://www.hp.com/go/desktops
Try to close your program.
Press the CTRL, ALT and DEL
keys at the same time to re-
start your HP Brio PC.
Hold down the
on/off button on
the front of your
HP Brio PC for 4
seconds (to shut
it down). Restart
your HP Brio PC.
Run the antivirus utility.
Check the you have installed your HP
Brio PC correctly (cable connections,
etc.)
Run Hardware Diagnostics from the
HP Brio Assist CD.
Use the HP Brio Assist CD to
restore your system
Refer to your support details
documentation on getting fur-
ther assistance.
Does your HP
Brio PC restart?
Problem
Solved?
Problem
Solved?
Problem
Solved?
Quick Troubleshooting Tree
Hold down the on/off button on the front of
your HP Brio PC for 4 seconds (to shut it
down). Restart your HP Brio PC.
N
Y
— to be used when your HP Brio PC is not accessible or does not
start properly. Otherwise, your HP Brio Center contains dedicated
information and tools to help you solve your problems.
N
N
N
N
Y
5967-7294-EN.book Page 27 Friday, November 27, 1998 3:22 PM
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