Customer Support
Contacting Customer Support
B-6
Worldwide Online Services
HP offers electronic services that give you an interactive way to access
information and help on set-up, configuration, installation and operation of
your product. The online services are available on the World Wide Web and
FTP, as well as the country-specific resources listed later in this section.
World Wide Web and FTP
Support information for DLT drives is available from HP’s World Wide
Web Site:
http://www.hp.com/support/dlt
Software drivers, product and support information are available from HP’s
World Wide Web and FTP sites:
CompuServe
Download software, firmware and support documents; discuss issues in
user forums.
Address:
Go HPSYS
Internet E-mail
To leave messages for HP SureStore technical support:
SureStore_Support@hp.com
Messages are usually answered within 48 hours.
Contacting Customer Support
North and South America
Mailing Address:
HP SureStore Technical Support
815 14th Street SW, Bldg. E
Loveland, CO 80537 USA
World Wide Web: http://www.hp.com/go/tape
FTP: ftp.hp.com/pub/information_storage/surestore
dlt.book Page 6 Monday, February 12, 2001 5:42 PM
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