Control panel message Description Recommended action
●
Secure Digital
●
Multi Media Card
●
XD Card
Unknown Memory Card Error
There is an issue with either the memory
card or the device memory-card reader.
See Memory-card group corrective action,
below.
Memory-card group corrective action
1. Verify that only one photo card is
inserted.
2. Verify that the card contains .JPG
files. This is the only file format
recognized by the MFP.
3. Verify that the memory-card-reader
LED illuminates when the card is
inserted. Also verify that the graphical
display indicates that the MFP is
reading the card.
4. Verify that the ribbon cable connecting
the memory-card-reader assembly to
the formatter is not damaged and is
securely connected on both ends.
Replace the cable if necessary.
5. If the message persists, replace the
memory-card-reader assembly.
6. If the message persists, replace the
formatter.
7. Perform post-repair tests #1, #2, and
#3.
Table 6-7 Scanner control-panel messages
Control panel message Description Recommended action
Scanning error. The device cannot transmit scan
information to a computer.
The following errors can occur during
scanning:
●
Scanner Error 1 =
ScannerError_DarkFind
●
Scanner Error 2 =
ScannerError_LMWTempFind
●
Scanner Error 3 =
ScannerError_BulbWarmupFromOff
1. If any of these messages appear,
replace the scanner subassembly.
2. Perform post-repair tests #1 and #2.
Table 6-6 Memory-card control-panel messages (continued)
116 Chapter 6 Troubleshooting ENWW
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