Problem Cause Solution
Text or graphics are skewed on the
printed page.
The media might be loaded incorrectly. Make sure that the paper or other print
media is loaded correctly and that the
media guides are not too tight or too
loose against the stack.
The paper path might be skewing the
media.
Inspect the ETB for obvious damage,
and replace it if necessary. If the error
persists, replace the whole MFP.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
The printed page contains wrinkles or
creases.
The media might be loaded incorrectly. Verify that the media is loaded
correctly and that the media guides are
not too tight or too loose against the
stack.
Turn over the stack of paper in the
input tray, or try rotating the paper 180°
in the input tray.
The fuser might be damaged. Replace the fuser.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
Toner appears around the printed
characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
The area around the MFP might be too
warm or too humid.
Move the MFP to a location with better
environmental conditions.
If large amounts of toner have
scattered around the characters, the
paper might have high resistivity.
Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
Software settings might affect image
printing.
In the software program, change the
tone (darkness) of the field in which the
repeated image appears.
In the software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might
affect printing.
Change the order in which the images
are printed. For example, have the
lighter image at the top of the page,
and the darker image farther down the
page.
The fuser might be contaminated. Run the MPF cleaning utility from
HP ToolboxFX.
130 Chapter 6 Troubleshooting ENWW
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