Solve issues with printing color documents
This section describes issues that can occur when printing in color.
Problem Cause Solution
Only black is printing when the
document should be printing in color.
Color mode is not selected in the
program or printer driver.
Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
The MFP might be operating in
excessively humid conditions.
Verify that the MFP environment is
within humidity specifications.
One or more print cartridges might be
low. When using non-HP print
cartridges, no messages appear on the
control panel or in the HP ToolboxFX.
Replace any low print cartridges.
A color is printing inconsistently after
loading a new print cartridge.
AaBbCc
AaBbCc
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AaBbCc
AaBbCc
Another print cartridge might be low.
When using a non-HP print cartridge, it
might be low or empty but you receive
no indication.
Remove the print cartridge for the color
that is printing inconsistently and
reinstall it.
The control panel is set for override. Replace low or empty print cartridges.
Media might not meet specifications. Consult the media specifications table.
ENWW Print problems 131
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