Problem Cause Solution
The colors on the printed page do not
match the colors as they appear on the
screen.
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AaBbCc
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The colors on the computer monitor
might differ from the MFP output.
Select Screen Match in the Color tab
of the printer driver.
One or more print cartridges could be
low.
Replace print cartridges.
If extremely light colors or extremely
dark colors on screen are not printing,
the software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light
or extremely dark colors.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
The finish on the printed color page is
inconsistent.
The media might be too rough. Use a smooth paper or print media,
such as a high-quality paper that is
made for color laser MFPs. Generally,
smoother media produces better the
results.
An improper fuser mode is selected. Select the proper paper type, such as
heavy, glossy rough, or card stock.
Also inspect the fuser film for damage,
and replace the fuser if damage is
found.
The finish on the printed or copied
color page has light colored spots.
The media may have been bent when
loaded, or the ETB may be damaged.
Load new paper and reprint or copy the
document.
If the problem persists, look for dents
or damage to the ETB and replace it if
necessary.
Media-handling problems
Use the information in this section when the MFP experiences media-handling problems.
Print-media guidelines
●
For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears,
spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
●
For best-quality color printing, use a smooth type of paper. Generally, smoother media produces
better results.
●
Check the paper package label to ensure the type of paper you are loading (such as bond or
recycled) is correct.
●
Do not use media that is designed for Inkjet MFPs only. Use media that is designed for color
LaserJet MFPs.
●
Do not use letterhead paper that is printed with low-temperature inks, such as those used in
some types of thermography.
132 Chapter 6 Troubleshooting ENWW
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