Problem Cause Solution
The scan takes too long.
The resolution or color level is set too
high.
Change the resolution and color level
settings to the correct settings for the
job.
The software is set to scan in color. The system default is color, which
takes longer to scan even when
scanning a monochrome original. If you
acquire an image through TWAIN or
WIA, you can change the settings so
that the original scans in grayscale or
black-and-white. See the device
software Help for details.
A print job or copy job was sent before
you tried to scan.
If someone sent a print job or copy job
before you tried to scan, the scan
starts if the scanner is not busy.
However, because the printer and
scanner share memory, the scan might
be slower.
Resolve scan-quality problems using the table.
Problem Cause Solution
Blank pages
The original might have been loaded
upside down.
On the flatbed scanner, place the
original document face-down with the
upper-left corner of the document at
the lower-right corner of the glass.
The scanner bulb might not be working. If the scanner bulb does not light, verify
that the cables from the scanner to the
formatter are connected correctly. If the
error persists, replace parts one at a
time in the following order until the
problem is resolved: scanner
assembly, and finally the formatter.
Too light or dark The resolution and color levels may be
set incorrectly.
Verify the resolution and color settings.
●
Use the Text setting for items that
contain mostly text.
●
Use the Film photo setting when
making a copy of a photograph.
●
Use Picture when making a copy
of a graphic.
●
Use the Mixed setting for
documents that include both text
and graphics.
Black dots or streaks Ink, glue, correction fluid, or an
unwanted substance might be on the
glass.
Clean the flatbed scanner surface.
ENWW Scan problems 137
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