Troubleshooting
The following topics are described in this section:
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Port communication
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E-mail
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HP LaserJet Scan
●
Troubleshooting tools
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Known Issues for the HP Color LaserJet CM1312 MFP Series Printer
Port communication
This section provides information on the following topics:
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Overview
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USB port connections
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Product conflicts in Windows
Overview
The HP Color LaserJet CM1312 MFP Series product includes a USB port. The product includes both a
10/100Base-T TCP/IP network port and a USB port, and can be connected by using either port.
NOTE: Do not connect both the 10/100Base-T TCP/IP network port and the USB port at the same
time.
Only the HP LaserJet CM1312nfi MFP (fax/photo-card model) of this product has both USB and network
ports.
USB port connections
Hi-speed USB is an input/output mode that both PC and Macintosh computers support. A wide variety
of consumer products, such as digital cameras and scanners, also support USB. Hi-speed USB is the
current standard. This product is compatible with Hi-speed USB specifications.
A USB host is distinct from a USB product. This product is a USB product. It can connect only to a USB
host or to a USB hub.
Product conflicts in Windows
When two-way communication cannot be established with this product, the Windows Device Manager
might show a conflict. Conflicts should be resolved immediately, before continuing to troubleshoot two-
way communication issues. The following sections contain a few guidelines for identifying and resolving
these conflicts.
NOTE: USB connections for this product are supported only in Microsoft Windows 2000, Microsoft
Windows Server 2003, Microsoft Windows XP, Microsoft Windows XP 64-bit, and Microsoft Windows
Vista (32-bit and 64-bit).
238 Chapter 6 Engineering Details ENWW
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