Control panel message Description Recommended action
fuser. The paper did not reach the loop
sensors (SR14, SR15)
13.06 Fuser area jam The paper stopped at the fuser-delivery
sensor (D).
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.12 Jam inside right door The duplex refeed paper stopped before it
reached duplex re-pickup sensor (SR22).
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.13 Jam inside right door The duplex refeed paper stopped between
the duplex re-pickup sensor (SR22) and
registration.
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.1C Fuser Wrap Jam The paper is stopped in the fuser. Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.20 Jams inside right door The paper is stopped at either the registration
sensor (SR8), the loop sensors (SR14,SR15)
or the fuser-delivery sensor (SR5).
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.21 Jams inside right door Either the front or right side door was opened
while paper was in the path.
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.2E Paper Late Jam Near Fuser at
Sensors F - J
The paper stopped between the fuser-output
sensor (F) and the output-bin-full sensor (J).
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.30.00 Jam in Tray 1 Paper being fed from Tray 1 did not reach
registration sensor.
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.30.00 Jam in Tray 2 Paper from Tray 2 did not reach registration
sensor (SR8).
Follow the onscreen instructions to locate
and remove the paper or obstruction.
13.30.00 Jam inside lower right door Paper being fed from Tray 3 did not reach
registration sensor.
Follow the onscreen instructions to locate
and remove the paper or obstruction.
20 INSUFFICIENT MEMORY To continue
touch OK
The product does not have enough memory
to print the page.
Touch OK to print a partial page. Reduce the
page complexity or add product memory.
22 - USB I/O buffer overflow To continue
touch OK
The product's USB buffer overflowed during
a busy state.
Touching OK resumes printing but results in
a loss of data.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue touch OK
Too much data was sent to the embedded HP
Jetdirect print server. An incorrect
communications protocol might be in use.
Touch OK to print the transferred data. Some
data might be lost. Check the host
configuration.
30.01.02 Scanner failure The document feeder is jammed. 1. Remove all originals from the document
feeder.
2. Open the document feeder top cover
and check for torn paper or other
objects, such as paper clips.
30.01.03 Scanner failure An ADF pickup failure occurred. 1. Verify that the original documents are
not damaged. If one edge is damaged,
try rotating the originals.
2. Verify that the document feeder guides
are not too tight against the stack of
originals.
3. Clean or replace the document feeder
rollers and the separation pad.
Table 7-12 Control-panel messages (continued)
442 Chapter 7 Solve problems ENWW
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